Customer Experience Advisor | S1 | Retail Banking | Burgess Hill

Customer Experience Advisor

Location: Burgess Hill Branch. Hours: 35 hours per week, Monday to Saturday, 8 am‑6 pm on a rota basis.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help our customers.
• Identify new ways to improve the customer experience.

Qualifications

• Proven ability to deliver outstanding customer service either face‑to‑face or via telephony (Required).
• Ability to communicate effectively with customers to truly understand their needs (Required).
• Real desire to go above‑and‑beyond for customers (Preferred).
• Effective team‑working skills with a flexible, can‑do approach to work (Preferred).
• Openness to a broad range of activities even if outside of standard expectations (Preferred).
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred).

Benefits

• Starting salary of £25,000 plus a £500 annual cash allowance.
• 25 days holiday plus bank holidays, increasing to 26 days after 5 years service, with an option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates, including medical, dental insurance and health assessments.
• Employer pension contribution: 8% of salary (up to 12.5% if you contribute), with a cash option.
• Company‑funded death‑in‑service benefit, income protection insurance, and discounted rates for additional life assurance and critical illness cover.
• Share plan participation.
• Staff versions of products such as Edge Current Accounts and Credit Cards with no fees, plus many other discounts.
• Competitive rewards reflecting the real impact you make and the value you bring.
• Wellbeing support across physical, mental, social and financial pillars – apps, discounted gym access, online classes, flexible healthcare and mental health support.
• Support for every life stage – menopause, pregnancy, parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Volunteer opportunities to give back to the community.
• Global growth opportunities to shape your career across our international network.

Equal Opportunities

We’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

Right to Work

All candidates must have the right to work in the UK to commence employment with Santander.

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