Customer Care Executive

Description

Our client is a Reputable, family run business based in Hook, UK. They design and manufacture quality lighting solutions for the automotive industry. As they embark on a journey of growth, they are seeking a Customer Care Executive to join their team. As Customer Care Executive you will provide world class level of customer care that cements lifelong partnerships by thinking like the customer, being an ambassador and going the extra mile.

Responsibilities

• Act at all times in the best interests of the customer and giving genuine advice.
• Dealing with any incoming enquiries.
• Process sales orders
• Manage the customer care inbox
• Create customer case numbers
• Following cases through to a meaningful and mutual close in a timely manner.
• Ensuring account managers are informed of cases that need escalating.
• Send accurate order confirmations
• Keep customers updated on order/delivery updates
• Fielding all new enquiries straight to Business Development for qualifying
• Taking forward all orders from the Business Development Team and ensuring the customer is looked after from point of order onward
• Notify the appropriate Manager or Team Leader of any issues.

Requirements

• Customer mindset
• Excellent phone manner – polite, friendly, confident to ask questions
• Be able to cope in a crisis/able to deal with issues thrown at them
• Be proactive and willing to jump in
• A team player
• Be able to cope with fast paced and ever growing/changing list of priorities

Benefits

• Salary- £30,000-£35,000
• Inclusion on company bonus scheme
• Access to Lifeworks perks scheme
• Free lunch and snacks
• Fresh coffee
• 25 days holiday plus bank holidays

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