Front Office Manager

Job Summary

Contract Type: Permanent / Full Time

Salary: £18.30 per hour

Start date: 1st of May

As our next Front Office Manager, you will…

Responsibilities

• Be passionate about guests and delivering exceptional service.
• Bring strong knowledge and experience across front office operations.
• Take a hands‑on, organised, and supportive approach with your team.
• Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
• Be results‑driven and understand what’s needed to achieve hotel goals.

Key Missions

• Ensure all Front Office policies and procedures are strictly followed.
• Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
• Communicate effectively and collaboratively with all other hotel departments.
• Lead by example on shift, setting the tone for the guest experience.
• Ensure all team members understand brand standards and deliver consistently.
• Balance operational, administrative, and colleague needs effectively.
• Handle complaints with confidence and empathy.
• Manage staff planning, scheduling, and budget adherence to optimise productivity.
• Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.

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