Customer Services Change Specialist (Voice)

Customer Services Change Specialist (Voice)

Location: Basildon

Benefits

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands‑On, Team‑Customised throughout your career

Responsibilities

• Management company change requests
• Internal Voice initiatives and improvement opportunities
• Supporting delivery of wider business change impacting Voice
• Representing Voice in audits, meetings, and project discussionsHelping ensure operational change is practical, well‑managed, and embedded effectively within the contact centre

Qualifications

• Quality driven with a pride in delivering excellence
• Able to build effective relationships with internal and external clients and their customers
• Willing to adapt to changing demands and conditions
• Able to communicate appropriately through different methods; suitable for varying audiences
• Expected to take responsibility for the completion of objectives and tasks; holding themselves and their team accountable
• Able to demonstrate integrity and to use initiative to seek out new opportunities to enhance the service
• Able to work in co‑operation with others to achieve the desired outcomes

Equal Employment Opportunity

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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