Guest Services Coordinator Shift Leader

Overview

Guest Service Coordinator – Shift Leader | Location: Ascot | Salary: £29,000+ £3,000 – £4,000 service charge | Hours: 48 hours, 4 on, 3 off

Join a luxury hospitality brand where people create extraordinary guest experiences. We value passion, personality, respect, teamwork, and creativity—and we celebrate the uniqueness of every team member.

Role

We are seeking a Guest Service Coordinator Shift Leader to supervise the Guest Service team, ensuring smooth daily operations, excellent guest service, and effective communication with departments such as Housekeeping, In-Room Dining, and Engineering. You will also manage arrivals, departures, complaints, and shift handovers while supporting staff development and maintaining standards.

Key Responsibilities

• Lead and supervise Guest Service Coordinators on shift.
• Ensure lobby areas are immaculate and staffed appropriately.
• Coordinate with other departments for guest requirements.
• Oversee guest folios, petty cash, and operational tasks.
• Identify and support staff training and development needs.

Qualifications & Experience

• Hospitality degree preferred; luxury hotel experience a plus.
• Proficiency in Opera PMS and IT systems.
• Excellent communication, leadership, and customer service skills.
• Team-oriented, trustworthy, and decisive

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