Customer Care Coorinator

Customer Care Coordinator.

Burton on Trent

Office Hours, Monday to Friday (37.5 hours per week)

£24,784.50 per annum.

Permanent Opportunity

Company Overview:

Due to continued growth and expansion, our prestigious client is currently looking to recruit a Customer Care Coordinator to join their growing team on a permanent basis. This is a fantastic opportunity for someone who has a passion for delivering excellent customer service to join a growing team on a permanent basis.

Role Overview:

The main role and function of the Customer Care Coordinator is to support customers with any order‑related queries then have whilst working with internal departments to ensure the smooth end‑to‑end process of customer orders.

• Handle inbound customer calls and email enquiries professionally and efficiently from start to finish.
• Build strong relationships to understand customer needs and assist with any queries they have.
• Proactively communicate order updates, shipping information, and resolutions to any issues.
• Upselling additional products and product ranges to customers.
• Working with internal departments to resolve customer queries.
• Manage workload effectively to meet business goals and deadlines.
• Participate in relevant training and development activities.
• Completing general administrative tasks.

Technical Knowledge & Experience:

• Previous experience working within a similar role or environment is essential.
• Previous experience within Customer Service is essential.
• Must be a strong communicator who can quickly and easily build relationships with both internal and external stakeholders.
• Strong attention to detail skills.
• Previous CRM experience is desirable.
• Proficient using MS package, (Word, Excel, PowerPoint)

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