Wholesale Operations Manager

Elite are partnering with a contemporary womenswear brand seeking a Wholesale Operations Manager to join the team.

Reports to: Wholesale Director

Overview

Lead the end-to-end wholesale order process, collaborating with cross-functional teams (sales, logistics, finance, and warehousing) to ensure efficient operations and excellent client service. Manage a team and drive continuous improvement to meet shipping targets and business objectives.

Key Responsibilities

• Oversee wholesale order lifecycle, ensuring accuracy, efficiency, and on-time delivery
• Act as main contact for wholesale and key accounts (orders, returns, re-orders)
• Lead and develop Operations Executives to deliver high service standards
• Partner with logistics to proactively resolve delivery issues
• Monitor performance, report on risks/opportunities, and track shipment progress
• Drive process improvements to enhance efficiency and client experience
• Support sales teams in achieving revenue targets and account growth
• Lead weekly cross-functional operations meetings
• Assist with projects and system/process issue resolution

Skills & Experience

• Strong commercial awareness across supply chain and sales functions
• Excellent organisation, communication, and stakeholder management skills
• Proven ability to multitask and problem-solve in a fast-paced environment
• Detail-oriented with a strategic mindset
• Advanced Excel skills; ERP system experience preferred
• Additional European languages are a plus

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