Overview
Ghelamco UK specializes in sustainable, design-led developments that redefine London’s property landscape. As part of the esteemed Ghelamco Group, a leading European real estate developer, Ghelamco UK delivers premium residential, office, and mixed-use projects in prime locations. With a commitment to sustainability, innovation, and placemaking, flagship developments like The HiLight at Battersea Riverside and The Arc in Shoreditch showcase the company’s expertise in creating spaces that improve how people live, work, and connect. Guided by a professional team with a vision for the future, Ghelamco UK blends cutting-edge architectural design with energy-efficient practices to transform neighborhoods and create lasting value.
Role Purpose
Role Purpose
The Lifestyle & Operations Manager is the cultural heartbeat of HiLight.
This is not a traditional building operations role. It is a strategic, hospitality-led position responsible for curating a best-in-class lifestyle ecosystem within one of London’s most forward-thinking residential developments.
The postholder will shape, deliver and continually elevate HiLight’s vision across wellness, community, brand partnerships and resident engagement — ensuring the building operates not just as a residence, but as a living, breathing destination.
Working closely with the Property Manager and client team, the Lifestyle & Operations Manager will protect and enhance the long-term asset value by cultivating an exceptional resident experience that differentiates HiLight within the prime London market.
Core Objective
Core Objective
To design and deliver a world-class residential lifestyle programme that blends:
- Wellness innovation
- Brand partnerships
- Community building
- Hospitality excellence
The Lifestyle & Operations Manager will lead monthly curated events, manage and activate brand partnerships, and build a dynamic resident engagement strategy aligned with HiLight’s positioning as a future-focused wellness-led development.
Strategic Responsibilities
1. Lifestyle Curation & Programming
- Help to manage and oversee a monthly calendar of curated events across wellness, art, design, performance, culture and innovation. Work with the marking team to ensure all runs smoothly.
- Host and oversee all resident events, ensuring impeccable execution and elevated hospitality standards.
- Continue to manage and support the meaningful collaborations with premium brands aligned to HiLight’s ethos (wellness, design, sustainability, innovation).
- Develop seasonal lifestyle themes and campaigns in collaboration with the client and marketing teams.
- Identify and onboard new partners that enhance resident experience and elevate brand equity.
- This is a creative and strategic function — not administrative.
2. Brand Partnerships & Activation
- Act as the building’s ambassador to external brands and collaborators.
- Manage relationships with existing partners and proactively source new strategic partnerships.
- Oversee activation of brand partners within amenities and shared spaces.
- Ensure partner integrations feel seamless, curated and value-adding — not commercial or transactional.
- Track engagement, feedback and ROI metrics for partnership performance.
3. Community Leadership & Resident Experience
- Serve as the visible host and cultural figurehead within the building.
- Foster a genuine sense of belonging and community among residents.
- Actively gather feedback and continuously evolve the lifestyle offering.
- Lead communications via the resident app with a tone that reflects HiLight’s positioning.
- Conduct building tours that reflect both operational excellence and aspirational storytelling.
4. Wellness Ecosystem Stewardship
- Champion HiLight’s wellness identity across rooftop, amenities and partnerships.
- Ensure amenity spaces reflect premium standards of presentation and energy.
- Coordinate with wellness partners for events, pop-ups and activations.
- Maintain an informed understanding of biohacking, longevity and modern wellness trends.
- This role should feel aligned with Six Senses-level thinking — not generic residential management.
5. Operational & Asset Protection Responsibilities
- Support the Property Manager in maintaining high operational standards.
- Conduct daily inspections of common areas.
- Ensure Health & Safety compliance, including fire safety and risk management.
- Review maintenance schedules and hold contractors accountable.
- Support service charge budgeting and financial oversight.
- Conduct team appraisals and maintain strong internal culture.
6. Building Management
- Maintain the cleanliness, appearance, functionality, and overall image of both the interior and exterior of the building, aligning with company and brand standards.
- Conduct and document daily inspections of common areas, including back-of-house spaces.
- Identify key cost drivers and highlight opportunities for cost-saving initiatives.
- Promote a collaborative work culture where staff feel empowered to raise concerns and suggest improvements.
- Maintain the safety and security of all staff, residents, and the building.
- Respond promptly and effectively to resident enquiries, concerns, and requests, while also proactively engaging with them for feedback.
- Build and maintain positive relationships with residents to foster a strong sense of community and ensure high satisfaction.
- Regularly review and assess maintenance schedules, holding stakeholders – including the designated M&E contractor – accountable for timely, cost-effective, and high-quality delivery.
- Ensure any defects or issues are resolved quickly and efficiently, with clear communication to all relevant parties throughout the process.
- Conduct and document regular staff appraisals and performance reviews.
- Carry out periodic out-of-hours site visits (including weekends, evenings, and nights) to assess operations, provide staff support, attend and promote events and deliver training.
- Collaborate with the Property Manager and Client Accountant to review financial performance, identify variances, and assist in compiling the service charge budget.
- Support on tendering and Section 20 consultation processes under the supervision of the Property Manager, ensuring timely completion and value for money for leaseholders.
- Hold overall responsibility for all Health and Safety-related matters concerning the development. Ensure that all incidents and accidents are properly recorded in line with company procedures, and that suitable follow-up actions are taken.
- Support the completion of annual fire safety and general risk assessments, and implement procedures as instructed by the Managing Agent or appointed Health and Safety Consultant.
- Take primary responsibility for ensuring compliance with local data protection laws and GDPR requirements.
- Proactively work to maintain a safe environment for employees, clients, contractors, and the general public.
Profile We Are Seeking
Profile We Are Seeking
We are looking for an exceptional individual with:
- Experience in luxury hospitality, private members clubs, high-end residential, or lifestyle destination management.
- Understanding of key health and safety requirements in a residential building
- Strong brand partnership and commercial awareness.
- Natural hosting presence and emotional intelligence.
- Excellent aesthetic judgement and attention to detail.
- Strong understanding of modern wellness and cultural trends.
- Confidence liaising with UHNW individuals and high-profile residents.
It is a hospitality-led, culturally intelligent leadership role.
Please note your job application / CV will be passed to James Andrew Residential, the managing agent for the HiLight Project. James Andrew Residential are leading on the appointment of this role.
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