Service Desk Manager: Multi-site SLA Leader

A leading UK telecom provider is seeking a Service Desk Manager to drive service delivery and SLA performance. The role requires managing a service desk team of over 20 people, ensuring a high level of customer service and operational excellence. Candidates should have extensive experience in managing service desks within an MSP environment and strong knowledge of Microsoft 365 and networking fundamentals. The position is full-time and based in London/Birmingham.#J-18808-Ljbffr…