Senior Customer Service Advisor

Responsibilities

• Conduct client surveys via phone and video as appropriate.
• Authorize client refunds as required.
• Create and maintain client contract master files.
• Return missed call messages.
• Update and maintain CRM database current.
• Book VIDEO appointments as required.
• Resolve client complaints using approved policies and procedures.
• Process and issue sales receipts to clients as necessary.
• Maintain your work calendar current with appropriate client details at all times.
• Submit daily reports to management as required.
• Complete any other customer service type tasks as assigned by management.

Qualifications

• Experience: Not required
• Languages: English – Advanced

Employment details

• Employment: Full-time
• Schedule: Monday-Friday 9AM-5PM
• Salary: £28,000 – £31,000 yearly

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