Portering & Helpdesk Manager

London North West Hospital

Up to £50,000 DOE | 40 hours per week | 5 days out of 7

We are looking for an experienced Portering & Helpdesk Manager to lead and develop a large, frontline healthcare team at London North West Hospital. This is a key operational leadership role, responsible for the smooth delivery of portering services and the management of the hospital helpdesk, ensuring a safe, efficient and patient-focused environment.

You’ll lead a team driving service excellence, compliance, and continuous improvement in a fast‑paced healthcare setting.

The Role

• Lead, motivate and develop a large portering workforce
• Oversee day‑to‑day portering operations and manage the hospital helpdesk, ensuring timely response to service requests
• Maintain high standards of patient care, safety and service delivery
• Ensure full compliance with Health & Safety and healthcare regulations
• Manage budgets and take ownership of financial performance
• Build strong relationships with clinical teams, stakeholders and senior leaders
• Identify opportunities to improve efficiency, introduce innovation and remove barriers to change

About You

• Proven experience managing portering services within a healthcare environment
• Strong people management and leadership skills
• Experience promoting and enforcing Health & Safety compliance
• Excellent communication and stakeholder engagement skills
• Strong organisational and problem‑solving ability
• Commercial awareness with sound financial acumen
• Confidence using IT systems and helpdesk / workflow tools
• A flexible, resilient approach in a changing hospital environment

Benefits

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Unwind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

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