Soft Services Support Manager
Location: Travel across sites in Leinster
Salary: €50,000 + company vehicle + Sodexo benefits
Contract: Full-time, Permanent
About the Role
We are looking for a hands‑on, proactive Soft Services Support Manager with a strong operational background who is ready to move from an operational role into a support role. You will use your operational experience to support on‑site cleaning teams, helping them achieve the highest standards, while also contributing to tender development and service deliverables.
You will play a key role in driving operational excellence, compliance, and client satisfaction, ensuring that Sodexo continues to deliver quality, safety, and innovation across multiple sites.
Key Responsibilities
Provide on‑site support for new and existing contracts, including mobilisation, change management, and operational guidance.
Use your operational expertise to coach and train site teams in practical cleaning skills and service delivery best practices.
Support QA and Soft Services SMEs with site reviews, audits, and compliance checks.
Work closely with central teams on financial reporting, KPI monitoring, and contractual compliance.
Identify opportunities for operational efficiency, innovation, and continuous improvement.
Act as a role model to promote a zero‑harm mindset, ensuring all activities are carried out safely and compliantly.
About You
We are seeking a confident, experienced leader with a strong operational background in cleaning and soft services, looking to transition from an operational role into a support role. You will:
Bring hands‑on operational experience and the ability to use it to assist site teams in achieving the highest standards.
Be skilled at coaching, training, and supporting operational teams to deliver quality and compliance.
Have experience contributing to tender development and other deliverables, using operational insight to influence outcomes.
Possess excellent communication and organisational skills, with a proactive, problem‑solving mindset.
Be passionate about quality, compliance, and continuous improvement.
Desirable:
Experience within pharmaceutical, cleanroom, aseptic, or FMCG environments.
Relevant Soft Services qualifications.
Benefits
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life’s larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Ireland’s enhanced benefits and leave policies
Inclusion and Equality
We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Additional information about our inclusive culture is available elsewhere.
#J-18808-Ljbffr…