Role: Lead Worker – Hounslow Reach
Salary £35,956 per annum
Contract: Fixed term until 30/10/2026
Hours: 37.5 per week
Location: Hounslow
Closing date: 26/04/2026
Interview date: 05/05/2026
Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Worker we will make the best use of all your understanding, compassion and commitment
About this role
We are looking for a Lead Worker to join the Hounslow Reach Team.
Floating Support services work with people to sustain their housing. We use a strength‑based approach to work with people to identify what support they require and how we can address them together or and in collaboration with others e.g. landlords, Department of Work and pension or mental health services.
We can support people for the duration of their tenancy, or we can provide short term interventions. We can provide resettlement support when a tenancy commences, and we can equip people with the skills to manage their home and goals independently or when they are move on ready and require minimal support.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.
You will
- Quickly assess peoples needs and strengths to be able to create action plans to move people to move to independence, hold an overview of referrals into the service.
- Provide practical resettlement support for people who may have never held a tenancy before and provide information and advice around topics that may include: housing rights and responsibilities, benefits and maximising income, and education, training and employment.
- Work with both the housing provider and referral agencies to ensure individuals can sustain their tenancy and move towards independence in their new homes.
- Liaise with, signpost, and support client engagement with specialist agencies as appropriate e.g. drug treatment services, Community Mental Health Teams, NHS services, community groups etc.
- Provide person‑centred support to individuals and co‑produce all plans to assist them to achieve their aims and ambitions.
- Take a lead role within the team, working closely with support workers, assistant support workers, volunteers and student placements around casework and resource provision for individuals accessing the service.
You will have
- An understanding of the complex issues contributing to homelessness or disadvantage and the impact this has on people.
- Excellent communication skills with the ability to form and maintain effective working relationships with people accessing the service, colleagues, and partner agencies.
- Knowledge and understanding of the needs and aspirations of people experiencing homelessness or crisis and a commitment to supporting people to achieve the best outcomes as they work towards independence.
- Experience in providing a flexible, aspirational and responsive service to people with complex needs and facing multiple disadvantage.
- Strong organisation skills, with the ability to manage conflicting priorities and deadlines, to carry out administrative tasks alongside practical support work, including managing and reducing risk.
- An understanding in how to support and supervise casework of colleagues including, support workers, trainees, students, and volunteers.
Benefits
- Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
- Pension – we contribute 6.5% to your pension when you contribute 1.5%.
- Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
- Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
- Life assurance – four times your annual salary and critical illness cover.
- Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Equal Opportunity
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
Pre‑employment screening
Applicants must be willing to undergo pre‑employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
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