Part time Call handler /administrator

Company: NHS
Apply for the Part time Call handler /administrator
Location: Northampton
Job Description:

Part‑Time Receptionist / Call Handler / Administrator Hours: Monday to Friday, 12:00pm – 6:30pm Additional: Overtime available to cover holidays and sickness

We are seeking a motivated and reliable individual to join our busy GP practice team. This is a varied and fast‑paced role where you will play a key part in ensuring the smooth and efficient running of the practice.

As a central point of contact, you will liaise with patients, GPs, nursing staff, and the wider primary care team, delivering a high standard of customer service at all times.

Main Duties

  • Handling incoming calls promptly, professionally, and courteously
  • Making outgoing calls on behalf of the practice
  • Welcoming patients and visitors at reception and directing them appropriately
  • Supporting the team with general administrative duties as required
  • Maintaining strict patient confidentiality at all times
  • Adhering to all practice policies and procedures

About You

  • Able to work efficiently in a busy, fast‑paced environment
  • Confident communicator with strong customer service skills
  • Comfortable working both independently and as part of a team
  • Flexible and willing to provide additional cover when needed

Full training will be provided, including a comprehensive induction and use of our in‑house systems.

This is a dynamic role where no two days are the same – ideal for someone who enjoys variety and thrives under pressure.

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Posted: April 18th, 2026