Complaints Manager

Client Details

Michael Page have registered a new exciting Permanent Complaints Manager Position in Leeds to work for a reputable and progressive Law Firm.

Description

As a Complaints Handler you will be the central point of contact and investigate any complaints coming into the business. You will log each case, correspond with the customer throughout, and handle the case effectively to avoid escalation.

You will correspond with customers over letter, phone, and email, support with tracking data, and provide analysis of complaints looking at ways to improve service and procedures.

If you are an excellent problem solver and passionate about helping and supporting customers we would love to hear from you!

Profile

• Previous complaints and customer service experience
• Excellent written and verbal skills
• Strong communication skills and able to build good working relationships
• Resilient and a positive can‑do attitude
• Passionate about delivering the best level of customer service
• An excellent team player

Job Offer

• Salary of £28,000+
• Reputable legal firm in Leeds City Centre
• Full training provided
• Excellent progression and development opportunities
• No shift patterns or weekends
• Good benefits package
• Superb offices and facilities
• Fabulous team and culture
• Immediate interview

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