Job Introduction
Job Title: Income Officer
Starting Salary: £27,694 per annum (pro rata for part time)
Hours: 29.6
Location: Stevenage/Hybrid
Contract Type: Fixed Term/Secondment – 12 Months
Directorate: Resources
About The Team
We are looking for a hard‑working, competent, and self‑reliant individual to join our multi‑functional and highly effective team within the Finance Directorate. The team carries out a wide range of Accounts Receivable tasks and operates a multi‑task approach to ensure sufficient cover and that all team members have knowledge and understanding of key activities.
About The Role
This multitasked role incorporates many aspects of tasks carried out within an Accounts Receivable team. Key responsibilities include:
- Handling incoming and outgoing customer phone calls
- Sending payment links and following up where required
- Issuing copy invoices, statements of account, and standard letters and emails
- Carrying out basic debt recovery tasks, including sending emails and making phone calls
- Managing and resolving queries via phone and email
- Liaising with other departments and building effective working relationships
- Running weekly system‑generated reminder letters
- Scanning incoming post, managing cheques, completing banking processes, and uploading invoices onto customer portals
About You
Essential
- Strong and effective communication skills, including a clear telephone manner and the ability to handle difficult conversations
- Proficient in Microsoft Excel and Word; previous credit control experience
- Flexible and adaptable approach to work, confident in dealing with customers and internal stakeholders
- Excellent attention to detail, ability to follow established processes accurately
- Reliable and able to manage workload effectively
- Good understanding of debits/credits, reconciliations, and Accounts Receivable function
Desirable
- Experience using SAP or a similar financial system
- Strong team‑working skills and willingness to support colleagues
- Ability to prioritise workload effectively and manage competing deadlines
Benefits
The role offers hybrid working within a local authority, providing a range of employee benefits and access to a modern, open‑plan office environment.
Equal Opportunity and Legal Information
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
Disability Confident
We are a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post. For those whose language is a signed language, the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required. Further information about the legal requirement can be found here.
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