Introduction
What we do
As a Tier 1 provider under the National Regulatory System for Community Housing, SGCH offers subsidised rental housing for people on low to moderate incomes. We are a profit‑for‑purpose organisation that receives income from rent and reinvests it to deliver maintenance services and increase the supply of social and affordable housing. We balance business acumen with a social heart, strive for operational excellence and foster continuous learning and growth. We embody our ETHIC values and nurture a culture of kindness, respect, and teamwork to drive our mission to provide sustainable, safe, and affordable housing for all.
SGCH is an Equal Opportunity employer. Diversity makes us stronger and we want an organisation that reflects the communities we serve.
Highlights
- 6 month contract opportunity with possible extension. Monday to Friday – 35 hour working week
- Enjoy non‑for‑profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2,500 for meals, entertainment and accommodation. Access to Novated leasing.
- Work with a supportive and collaborative team.
- Career development and growth opportunities.
- Access Health and Wellbeing programs including EAP‑ Employee Assistance Program‑ free confidential support for you and your family.
- Paid Parental Leave and other great employee benefits.
About The Role And About You
We’re looking for a Customer Care Hub Consultant to join our Customers team and deliver high‑quality, customer‑centred service to our tenants and stakeholders.
As a key member of our Customer Care Hub, you’ll be the first point of contact for customers, handling inbound enquiries related to repairs, maintenance, tenancy matters and general support. You’ll work in a fast‑paced, high‑volume environment where professionalism, empathy and problem‑solving are essential. The duties in this role include but are not limited to:
- Deliver responsive, respectful and professional customer service via inbound calls
- Accurately log and manage customer enquiries and records
- Respond to tenancy‑related enquiries and support early intervention strategies
- Provide clear information about SGCH services and support options
- Collaborate with internal and external stakeholders to resolve complex enquiries
- Exercise delegated authority in line with SGCH policies and procedures
- Contribute to a positive, inclusive and safety‑focused workplace culture
To succeed in this role, you will be a customer‑focused professional who enjoys helping people and thrives in a service‑driven environment. If this sounds like you, we’d love to hear from you.
Essential Criteria
- Proven experience delivering professional customer service in a busy and demanding environment, with the ability to handle a high volume of customer interactions effectively.
- Sound written and verbal communication skills, with excellent interpersonal abilities and the capacity to negotiate by telephone with a broad range of stakeholders.
- Sound organisational and time management skills, self‑motivation with a learning mindset, and the ability to work autonomously, with a good understanding of Workplace Health and Safety risks.
- Ability to work with a business acumen and a social heart with self‑motivation, compassion and resilience to manage competing priorities, deadlines and multiple stakeholders, to continuously improve, and deliver the best outcomes for the business and customers of diverse backgrounds and vulnerability.
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