Customer Experience Advisor | S1 | Retail Banking | Exeter Branch

Country: United Kingdom

Job Overview

Customer Experience Advisor based out of Exeter Branch. This is an on call working role with a minimum of 260 hours per annum on a rolling contract.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day‑to‑day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Requirements

• Proven ability to deliver outstanding customer service either from a face‑to‑face or tel­phony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above‑and‑beyond for customers (Preferred)
• Effective team‑working skills with a flexible, can‑do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Benefits

• Starting salary of £25,000 plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance, and health assessments.
• We put 8% of salary into your pension. If you contribute, we pay up to 12.5% of salary; you may take some of our contribution in cash if you prefer.
• Protection for you and your family with company‑funded death‑in‑service benefit and income protection insurance; option for discounted life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee, you can request staff versions of our products with no fees and access many other Santander deals and discounts.
• Competitive rewards that reflect your impact and value.
• Wellbeing resources across physical, mental, social, and financial pillars, including apps, discounted gym and fitness access, online classes, flexible healthcare and mental health support.
• Support for every life stage – from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options, and tailored wellbeing support.
• Time to give back through volunteering opportunities in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore possibilities across our international network.

Equal Opportunity Statement

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

Right to work in the UK

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

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