Fleet Administrator

Fleet Administrator

A leading automotive manufacturer has an immediate requirement for a Rental Administration Executive based in their Group Financial Services operation.

The role acts as the contact for business customers and rental suppliers, ensuring timely resolution of all in-life and post-return rental queries.

Duties and Responsibilities

• Provide rental mobility support and guidance to all business customers, with the aim of maximising the customer experience, loyalty, and retention.
• Administer and monitor all in-life and post-return rental activities, ensuring accurate documentation and timely query resolution.
• Maximise rental income by identifying needs and promoting suitable solutions; manage monthly billing.
• Reconcile supplier invoices, produce monthly statements, and ensure payments are made within contractual terms.
• Identify and progress rental opportunities to meet targets and margins.
• Manage inbound/outbound communications and build positive relationships with suppliers.

Skills & Experience

• Customer Service experience for at least 1-2 years; experience in automotive and/or regulated leasing is desirable.
• Operational and Customer Service experience, preferably within Fleet Management, Leasing and/or experience with Corporate Mobility.
• Multitasking skills and good organisational abilities.
• Use own initiative and be a creative and forward thinker.
• Ability to work to deadlines and handle pressure.
• Strong attention to detail; computer literate with good knowledge of MS packages.
• Excellent communication and relationship management skills, with a proactive, service-oriented mindset.

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