Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Business & Operations Coordinator.
Be part of the movement – and play your part.
About The Role
In this role, you will play a key part in delivering a consistently high standard of customer service by understanding customer requirements and ensuring clear, accurate, and timely communication at all times. Acting as a central point of coordination between customers, warehouses, and transport teams, you will help ensure that deliveries are planned, tracked, and completed efficiently while maintaining accurate systems and documentation.
You will be responsible for
- Managing daily customer communications, ensuring all queries, updates, and call-offs are acknowledged and actioned promptly.
- Maintaining and updating stock and transport management systems, ensuring all data is accurate and up to date.
- Preparing and processing delivery and returns documentation in line with customer requirements.
- Monitoring delivery progress, liaising with planners and warehouses to track ETA’s and proactively update customers.
- Capturing and recording data to support KPI reporting, invoicing, and operational performance tracking.
About You
You are a confident and effective communicator who takes pride in delivering a high standard of work, even in a fast‑paced environment. With strong planning and organisational skills, you can manage multiple tasks efficiently while maintaining a high level of accuracy and attention to detail. You approach challenges with a logical mindset and a proactive attitude, always looking for solutions and opportunities to improve performance and quality.
You are enthusiastic, resilient, and adaptable, with a positive, “can do” approach to your work. Comfortable working under pressure, you remain focused and composed while supporting your team and maintaining excellent customer service standards. You are confident using computer systems, have a professional telephone manner, and are not afraid to question or challenge where needed to achieve the best outcomes. Above all, you are committed, respectful, and a strong team player who values collaboration and continuous improvement.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face‑to‑face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
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