The post holder will be responsible for the effective management of all patient pathways and performance for Cluster 3 within the NMSK Division. The post holder will oversee and drive the elective performance of all Neurology and Rheumatology services, including key performance metrics such as the 18 Week referral to treatment time and all data quality metrics. The post holder will support the administrative team to ensure seamless, high-quality management of all patient pathways, while collaborating with multidisciplinary colleagues and multiple providers to meet both Trust objectives and national performance targets.
Key Responsibilities
- Managing and optimising Neurology and Rheumatology speciality performance.
- Coordinating resources to achieve local and national operational targets.
- Working closely with clinical and non-clinical teams to deliver high standards of care.
- Supporting continuous improvement initiatives to enhance patient outcomes.
- Managing the Cluster 3 Validation team.
Detailed Job Description and Main Responsibilities
- Line management of validation team within Cluster 3.
- Leading on the management and analysis of patient performance for the services and monitoring of key indicators.
- Management of key performance measures including presentation of complex data sets to varied stakeholders.
- Attending PTL and other relevant performance meetings.
- Proactive patient level management of pathways ensuring appropriate actions are undertaken across the service to maintain and improve service delivery.
- Be responsible for the budget for the validation team, regularly reviewing budget statements and making adjustments to achieve value for money.
- Communicating sensitive and highly complex performance data to diverse and hostile staff and patient groups.
- Developing systems to support performance improvement.
- Identifying and implementing service improvements to have positive impact on KPI’s.
- Leading highly complex improvement projects across multiple services impacting on both short and long term delivery.
- Leading performance improvement.
- Working closely with service leads and managers to proactively respond to challenges of the service requiring influencing skills to ensure conflicting priorities can be appropriately determined.
- Working with IT and Business Information teams to make full use of available technologies and tools to improve service performance.
- Producing forward looking reports and action plans.
- Development of local operational policies and SOP’s across the service to enable appropriate delivery of priorities.
- Ensuring appropriate data validations through analysing patient data.
- Line management of admin staff including all aspects of HR and leadership.
- Supporting recruitment of admin and clinical staff.
- Undertaking investigations into complaints and concerns, taking lead on producing formal response letters.
- Leading on projects and initiatives as identified by GM and the post holder.
- Working closely with and deputising for GM at departmental, divisional and trust level.
- Participating in Single Point of Contact rota for the division.
Person Specification
Education / Training / Qualifications
- Essential: Educated to degree level or equivalent experience.
- Essential: Ongoing professional development (CPD).
- Desirable: Post graduate qualification in healthcare management or equivalent evidence of continuing professional development.
Knowledge / Skills / Abilities
- Essential: Excellent IT skills.
- Essential: Excellent RTT knowledge.
- Essential: Excellent Data Quality Management.
- Desirable: Organisational skills.
Work Experience
- Essential: Significant experience of managing a range of staff in a major service.
- Essential: Experience and proven ability in managing organisation/service change.
- Essential: Excellent managerial, leadership and organisational skills, with ability to motivate and develop a multi‑professional approach.
- Essential: Experience and understanding of budgetary management including contract income.
- Essential: Management of waiting lists and performance.
- Essential: Acute sector operational experience.
- Desirable: Experience and understanding of budgetary management including contract income.
- Desirable: Evidence of improving a service in line with National waiting targets.
- Desirable: NHS or public sector experience at Band 6 or above.
Equality, Diversity and Inclusion
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The trust is committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above, including people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
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