Assistant Charity Shop Manager – PDSA Penarth
We are looking for an Assistant Charity Shop Manager to join our friendly team at PDSA Penarth. This role involves supporting the Shop Manager in running our shop day to day, working with volunteers to maximise profit and create a welcoming store, and representing the charity in the local community.
Role Description
- Assist the Shop Manager in day‑to‑day shop operations
- Collaborate with a dedicated team of volunteers to maximise profit and maintain a well‑presented store
- Ensure excellent customer service, efficient stock rotation and strong brand messaging
- Use financial and competitor data to spot opportunities for improvement
- Champion the PDSA name locally, generating item and cash donations and raising awareness of the charity
Qualifications
- Experience in the retail sector with proven track record of meeting sales targets
- Strong understanding of outstanding customer service
- Organised, approachable, proactive and able to coach and motivate volunteers
- Passion for PDSA and commitment to representing the charity with pride
Benefits
- Flexible working options to support work‑life balance
- 25 days holiday plus bank holidays
- Three paid special days off: Volunteering Day, Celebration Day, and Wellbeing Day annually
- Generous pension options: 5% initial contribution rising to 10%
- Life assurance: four times your annual salary
- AXA Health Employee Assistance Programme with 24/7 wellbeing support
- Retail, holiday and lifestyle discounts through staff Fetch benefits platform
- Enhanced maternity, paternity and adoption leave
- 10% discount on PDSA Pet Insurance plus access to staff veterinary services
Equal Opportunity & Diversity Statement
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. All decisions are based on merit and we offer family‑friendly, inclusive employment policies and flexible working arrangements to support staff from diverse backgrounds.
Other Considerations
We are committed to safeguarding and promoting the welfare of children, adults at risk and all colleagues. All appointments will be subject to satisfactory references and appropriate background checks.
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