Food & Beverage Operations Manager

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on or off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your Mental Well‑being first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial well‑being support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• T&C’s apply based on your contract.

Responsibilities

• Responsible for driving Village Hotel Clubs food and beverage strategy in order to achieve budgeted commercial returns & service delivery.
• Recruit, retain and develop a strong F&B team across 2 departments of Pub & Grill & Meeting & Events.
• Responsible for the development of the F&B Assistant Manager & Team Leaders in terms of leadership and management skills.
• Responsible for all F&B Assistants conduct, performance, attitude & behaviour.
• Drive quality and value that ensures a great guest experience, by being obsessed with high standards and hospitality.
• WOW our conference and events guests with your enthusiasm and attention to detail from welcome through to their farewell.
• Ensure a culture of passion for food and beverage knowledge.
• Plan & Review rota cost and ensure staffing levels are at the appropriate levels to drive conversion and meet benchmark hours whilst delivering exceptional service.
• Ensure stock is replenished and kept to the correct levels and that stock control procedures are followed.
• Deliver brand standards in all areas of F&B including guest journey & food presentation and delivery.
• Responsible for ensuring that the appropriate audit levels are met.
• Monitor progress on the delivery of the strategy operationally and also through the P&L.

Qualifications

• Experience working within a fast paced leisure or hospitality environment.
• Organised and a strong communicator.
• A strong leader.
• A good understanding of F&B business operations, results driven and able to deliver brand standards.
• Motivational, passionate about developing and nurturing your team.
• A genuine passion for creating memories & delivering incredible hospitality.

Come and be part of something new & something special – Work It, Live It and Love It with Village Hotel Club!

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