Project Manager

JLL is seeking an experienced Project Manager to join our Central London team, delivering operational excellence across prestigious events venues and premium commercial environments.

Key Operational Requirements – Premium Environment Delivery

• Execute projects in occupied high‑end venues, flagship corporate headquarters, and premium commercial spaces
• Maintain seamless operations where downtime isn’t an option
• Exercise discretion and professionalism expected in sophisticated commercial and events environments
• Minimize disruption to live operations while delivering technical excellence

Project Management

• Deliver multiple small works, fit‑out, and M&E projects autonomously
• Manage complete project lifecycles from specification through closeout
• Balance competing stakeholder demands in pressured, time‑sensitive environments
• Solve issues rapidly with minimal client impact

Contractor & Team Leadership

• Manage contractor performance to JLL’s exacting standards
• Lead diverse teams across varied project types
• Provide technical guidance on M&E and fabric disciplines
• Conduct quality audits on subcontractors
• Implement HR procedures and performance management

Health, Safety & Compliance

• Ensure H&S legislation compliance including CDM regulations
• Maintain risk assessments and method statements
• Uphold JLL’s zero‑harm culture and client duty of care
• Manage contractor safety performance in live environments

Financial Management

• Budget control and project costing
• P&L responsibility contributing to portfolio profitability
• WIP tracking and debt management
• Monitor project costs against forecasts

Client & Stakeholder Management

• Proactive client liaison reinforcing JLL’s value proposition
• Manage expectations in high‑profile commercial and events spaces
• Deliver client satisfaction that supports retention and reputation
• Report on project progression with transparency

Operational Excellence

• Plan and develop project specifications
• Monitor progress and set realistic end dates
• Conduct workload review and resource planning
• Perform quality audits maintaining JLL standards
• Manage project reporting aligned to JLL’s operational frameworks

Business Development

• Pipeline development to increase annual turnover
• Identify additional service opportunities within existing client relationships
• Contribute to JLL’s portfolio growth strategy
• Deepen client relationships through proactive value delivery, directly supporting JLL’s mission to shape the future of real estate for a better world
• Ensure premium commercial and events spaces operate seamlessly, safely, and efficiently
• Contribute to JLL’s reputation as partner of choice for sophisticated commercial clients
• Deliver operational excellence combined with strategic real‑estate insight
• Reinforce JLL’s commitment to client service excellence in Central London’s competitive market

Health & Safety Certifications

• IOSH or higher (mandatory)
• SMSTS (mandatory)
• CSCS Gold Card (preferred)

Technical Competencies

• Competent working knowledge of M&E systems
• Understanding of building fabric disciplines
• Ability to oversee complex, integrated building systems typical of premium commercial venues

Professional Experience

• Industry‑relevant qualifications and proven track record
• Operational experience leading diverse teams
• Performance management to KPIs using operational MI systems
• Experience in live operational environments (events venues, premium office space advantageous)
• Background in small works, fit‑out, and M&E project delivery

Administrative & Systems

• Computer‑literate: Word, Excel, Outlook
• Strong organizational and administration skills
• Ability to manage multiple reporting requirements
• Data‑driven approach to performance tracking, 5‑10 years’ field experience in facilities or construction management
• Progression from technical/supervisory roles into project management
• Track record in high‑end commercial, corporate, or events environments
• Experience executing work with minimal disruption to premium operations

Key Attributes

• Autonomous delivery capability in pressured environments
• Client‑facing professionalism representing JLL’s brand
• Discretion in high‑profile commercial settings
• Ability to balance technical delivery with relationship management
• Understanding of sophisticated client expectations

Distinguishing Factors

• Experience in live events venues or occupied premium office environments
• Proven ability to manage multiple stakeholder demands simultaneously
• Track record of maintaining operations while executing technical work
• Reputation for delivering projects that enhance rather than interrupt client operations

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