Technical Customer Advisor

Technical Customer Advisor – Belfast – NI Water ​Join NI Water in Belfast as a Technical Customer Advisor and play a key role in managing complex customer cases from initial contact through to resolution within a structured, service-led environment. Working within the Developer Services team, you will support investigation, analysis and cross-departmental coordination to deliver effective outcomes. ​About the role: £15.31 per hour Westland House, Belfast (hybrid working available after 3 months) Monday to Friday 37.5 hours per week Full time, temporary for up to 9 months Please note closing date for this vacancy is 12 noon on Friday 24th April 2026 – however you can register your interest for other upcoming vacancies by applying today What you’ll be doing in this role: ​ The investigation, end-to-end case-management* and development of clear action plans. Respond to telephone and/or written enquiries ensuring a holistic customer management approach. ​Plan effectively: coordinate; prioritise and schedule own caseloads on a daily and weekly basis to optimise achievement of service levels, first time resolution to customer queries and internal and external targets. Represent NI Water in a professional and confident manor when in contact with our customers and Stakeholders Work collaboratively with the Customer Relations Centre, Metering & Billing, Work Control, Customer Services and Production Line colleagues, sharing information and communicating effectively to enhance service delivery for our customers. Challenge current processes and assertively question the appropriateness of response to customer issues from around the business. Identify and recommend more efficient ways to deliver quality customer service, contributing to an ethos of continuous improvement. What you’ll need for this role: A minimum of 5 GCSEs Grade C or above, must include English, or equivalent educational attainment. ​At least 2 year of experience in a Customer Service role, where providing high-quality verbal and written responses is the main focus, within a fast-paced environment. Excellent communication and interpersonal skills with experience of dealing with internal and external stakeholders. Must have demonstrated experience in the management of and overseeing customer contact cases from initiation to resolution, working to compliance, policies, business and service targets. Strong stakeholder communication skills – ability to challenge when needed. Demonstrated experience in reviewing customer account history to identify and resolve issues effectively. As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure Having a criminal record will not necessarily be a bar to obtaining a position. Riada Resourcing is an equal opportunities employer41bf1e1f-b16b-4260-a40a-17c77a06fd15…