Liberty Recruitment Group are proud to be working with a fantastic Managed Service Provider in the search for a Service Desk Engineer! Our client is a well-established IT Partner to a large number of businesses across various sectors. They are dedicated to providing an excellent service by adhering to SLA’s at all times. In this role you will be responsible for providing 1st line technical support via email, telephone and a ticketing system. Act as the primary point of contact for customers, providing professional and reassuring first-line support
Maintain service quality, meet defined performance levels, and support service improvement initiatives
Participate in a rota for out-of-hours support including evenings and weekends
Adhere to company policies, processes, and information security standards
Share knowledge and collaborate with team members for continuous service improvement Proven experience in a first-line Service Desk, helpdesk, or IT support role within an MSP or IT services environment
Strong knowledge of Microsoft 365 environments, including user administration and troubleshooting
28 days holiday, rising with length of service + your birthday and Christmas off!
Hybrid working options – typically 2 days a week from home
Private healthcare
EAP
Casual Fridays with breakfast and afternoon beers
Free parking…