L3 Resource Deployment Manager – UKI Assurance, Audit (North Cluster)
We are looking for an experienced Resource Management professional to join our Assurance UKI Resource Management team as a Resource Manager.
The opportunity
This partnering role involves influencing and managing the supply, demand and deployment of approximately fifty client servers. You will manage a small team responsible for workforce planning – including skill mix, capabilities, contingent workers, offshore solutions, and future workforce operating models – to realize the ambitions of our service line. You will use a commercial mind‑set to understand and monitor business performance, collaborate with senior stakeholders to meet financial and non‑financial objectives, and ensure resources are optimally utilized while maintaining Operational Excellence.
Key Responsibilities
- Deliver end‑to‑end deployment solutions to the client‑facing business.
- First point of contact for the Sub Service Lines Leadership team managing all aspects of supply, demand and deployment.
- Monitor and elevate resource availability, working proactively with colleagues across the Service Line and wider UKI/FS to maximize utilisation.
- Analyse pipeline and engage with the pursuit team to understand proposed resource models and confirm requirements can be met.
- Support headcount management and capacity planning, optimising utilisation and chargeability of the client‑facing workforce.
- Assist workforce planning to align long‑term headcount goals with UKI objectives.
- Work with client‑facing staff to understand skills and experiences for alignment to engagements.
- Coordinate with the business, counsellors and HR to keep development needs aligned.
- Provide the Leadership team with insights on business performance, discuss trends, interventions and actions to improve results.
- Forecast financial performance and utilisation levels on a weekly, monthly, quarterly and annual basis using Retain and EY Financial Reporting tools.
- Prepare, analyse and present Management Information to senior stakeholders on budget vs. actual, headcount, deployment and operational excellence metrics such as utilisation, Retain accuracy and timesheets.
- Communicate key business developments that may affect upcoming performance through regular updates with key stakeholders.
- Produce and maintain Management Information reports, interpreting and acting on results.
Skills and Attributes for Success
- Strong team player who is self‑motivated, self‑reliant and results‑oriented.
- Excellent written and oral communication skills.
- Strong commercial acumen – ability to use data to tell a narrative.
- Ability to work under pressure to meet competing demands.
- Confident and resilient in dealing with challenges from the business and client‑facing individuals.
- Stakeholder management capability to influence Engagement Partners, Directors and Managers on deployment solutions.
- Business acumen to challenge commercial drivers and deliver results with a cross‑Service Line perspective.
- Problem‑solving and analytical mindset.
- Conflict resolution skills in a diplomatic, constructive manner.
- Team management and leadership skills.
To qualify for the role you must have
- Proven experience within Resource Management or workforce management background, ideally within a professional services environment.
Ideally you’ll also have
- University degree or equivalent years of experience.
What we look for
- An experienced trusted business advisor with a passion for providing exceptional client service while maintaining high levels of financial management and building strong relationships across the organization.
What we offer
- Competitive remuneration package reflecting individual and team performance.
- Comprehensive Total Rewards package including flexible working, career development, health and well‑being, insurance, savings and a range of discounts, offers and promotions.
- Continuous learning and skill development.
- Success defined by you – tools and flexibility to make a meaningful impact.
- Diverse and inclusive culture.
We’re committed to diversity and inclusion
Prior to finalising your application, you may be asked to provide personal information across several dimensions of diversity. The data is confidential and not used to evaluate your candidacy. This helps us analyse our recruitment process holistically and implement actions that promote equality and inclusion. Read more about our commitment to diversity and inclusion.
Apply as soon as possible if you meet the above criteria.
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