Customer Care Associate
Permanent
Location: Peterborough (Once trained, we believe in the power of in‑person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time).
Salary: £26,228 (with the opportunity to increase through our Pay Progression Scheme once you’re in role).
Working pattern: Full time – 37.5 hours per week (Shift times are between 8:30am – 5:30pm Monday to Friday).
Training: Comprehensive, hands‑on training for the first 3 months in our Peterborough office to set you up for success.
Closing Date: Tuesday 21 April 2026
Responsibilities
As a Customer Care Associate, you’ll be on the front line, the face of our business, handling inbound calls from our customers and helping them use the Aegon Platform to manage their money. You’ll listen to their needs, communicate in clear and easy to understand language, and take ownership of their satisfaction. You will explore opportunities to learn and grow, staying curious and committed to continuous improvement.
Qualifications
- You’ve got experience in customer service (contact centre, face‑to‑face, retail, hospitality – that kind of thing).
- You’re a good communicator with an eye for detail.
- You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.
- You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel.
Benefits
- Our entry‑level salary is £26,228 (or £13.45ph).
- We’ll help you develop and grow with our Pay & Progression scheme. By becoming an expert in your role and delivering exceptional service at the highest quality, your financial reward can grow up to £33,240 (£17.05ph).
- We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).
- A discretionary annual bonus, depending on personal and company performance.
- 34 days leave per year (including bank holidays, pro‑rated for part‑time).
- Private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments and travel loans.
The legal bits
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.
Equal Opportunity Employer
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.
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