Technical Customer Advisor

Flexsource NI are currently recruiting for a Technical Customer Advisor, within our clients Developer Services, Metering & Billing team. This is a full time, temporary role for up to 9 months, with a salary of £15.31 per hour.

Responsibilities

• Responsible for direct, and indirect case management of customer contacts and technical queries, providing reliable, accurate, and detailed information to customers.
• Liaise with a range of internal teams to ensure full detailed responses can be provided to customers.
• The investigation, end to end case management, and preparation of both verbal and written responses to: written complaints, mail addressed to CEO/Directors, mail from elected representatives, contact or complaints from The Consumer Council.
• Response to all other written contacts with the exception of regular billing enquiries.
• Plan effectively, coordinate, prioritize and schedule caseloads on a daily and weekly basis.
• Use internal systems to review customer contact history and billing standing data.
• Make changes to standing data, and bill correction.

Requirements

• A minimum of 5 GCSE’s to include English and Math.
• At least 2 years experience in a Customer Service role, where providing high‑quality verbal and written responses is the main focus.
• Experience of communicating effectively across a diverse range of stakeholders, using various communication methods.
• Experience working to targets / deadlines in a regulated customer service environment.
• Proficient in MS Office packages.

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