Senior Product Manager, Account Services London

About the Role

Checkout.com is transitioning from serving enterprise merchants to powering platforms; PayFacs, ISVs, and marketplaces that bring thousands of merchants onto our infrastructure. This role sits at the centre of that evolution. You will take full ownership of the merchant account experience: the foundational data models and services that define who a merchant is on our platform, what they can do, and how they relate to the platforms above them. Your work shapes the entity model, the onboarding lifecycle, and the APIs that every other team builds on top of.

What You’ll Do

In the near term

• Take ownership of the entity’s resource — the core data model that defines who a merchant is on the Checkout Platform — and drive forward its adoption and build‑out across the organisation.
• Work with other PMs to evolve our eligibility services, ensuring merchants are matched to the right products at the right time.

Over time

• Establish the vision and roadmap to deliver a unified Checkout Account, supporting both Enterprise and Platform propositions.
• Work across the pillar to drive account adoption, becoming the go‑to owner of the account model for teams across Checkout.com.

Strategy & Roadmap

• Define and own the product roadmap for the merchant account domain, translating Checkout.com’s platform strategy into clear, deliverable plans.
• Set product OKRs and establish the metrics framework to track performance and guide prioritisation.

Discovery & Delivery

• Lead end‑to‑end product development: from problem discovery and requirements definition through to API and data model design, launch, and iteration.
• Work closely with engineering counterparts to design foundational services and APIs that are clean, scalable, and built to be depended on by every downstream team.

Cross‑functional Leadership

• Build strong partnerships across the organisation, including Salesforce, Pricing and Billing, risk, configuration, payments, and platforms teams, to ensure the account model serves every use case.
• Gain a deep understanding of Checkout.com’s merchants and business needs, and use that understanding to sharpen prioritisation and drive commercial outcomes.
• Communicate product decisions and progress to senior stakeholders with clarity and confidence.

About You

Experience

• Product management experience with a track record of owning complex, infrastructure‑level or platform products end‑to‑end.
• Experience with API design and data architecture – you care deeply about modelling real‑world complexity cleanly and building systems other teams can depend on.
• Comfortable operating in regulated, high‑consequence domains where correctness matters as much as speed.
• Experience in payments, fintech, or similarly regulated infrastructure environments is a plus.

What you bring

• You want ownership over outcomes, not just features. You measure success by what changes in the world, not by what ships.
• You’re comfortable in high‑consequence domains. You understand that in regulated infrastructure, getting it right matters — and you don’t cut corners to move faster.
• You care deeply about API design and data architecture. You take pride in modelling real‑world complexity cleanly and building abstractions that last.
• You’re energised by foundational work. The idea of building systems that every other team depends on excites you, not intimidates you.
• Data‑driven and outcome‑oriented: you define clear success metrics and use data to guide priorities.
• A clear communicator who can influence stakeholders and simplify complex topics for different audiences.

#J-18808-Ljbffr…