Shop Manager

Responsibilities

• Use your retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train and retain a volunteer team.
• Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
• Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
• Act as a brand ambassador for Sue Ryder and support in-store campaigns.
• Manage effective stock processes through the Epos operation.

Qualifications

• Commercial awareness to deliver sales and meet deadlines, combined with the ability to plan and prioritise.
• Proven team leadership skills.
• Customer Service Experience.
• People management experience (reviews, 1:1s, volunteer recruitment, team meetings).
• KPI and target experience.
• Strong IT skills (administration, emails, instant messaging, video calls).
• Organisational skills.
• Lone working experience.

Desirable Criteria

• High street retail or charity retail managerial experience.
• Health and Safety Knowledge.
• Minimal Microsoft Office packages or equivalent.
• High street retail/leisure/hospitality background.
• Merchandising/Stock rotation experience.

Benefits

• Competitive salary: £12.94 per hour (+ rewards).
• 37.5 hours per week over 7 days.
• 27 days holiday rising to 33 days with length of service plus bank holidays (pro rata if part‑time).
• Company pension scheme.
• Staff discount with thousands of retailers.
• Refer a Friend scheme – £250 payment.
• Enhanced maternity, paternity and adoption pay.
• Enhanced sick pay.
• Electric Vehicle Scheme.
• Healthcare Cash plan.
• Death in Service benefit.
• Staff discount of 10% on new goods online.
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme.

Location: Sue Ryder Charity shop, 23a High St, Shepton Mallet BA4 5AA.

Hours: 37.5 hours per week over 7 days. Start time 8:45am, close time 5:15pm.

Equality, Diversity and Inclusion

Our commitment to equity, diversity and inclusion includes support for disabled applicants through an ‘Offer an Interview’ scheme and inclusive recruitment practices.

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