Enforcement Support Manager

Responsibilities

• Support the management of accurate enforcement records, including payments and monitoring charges, and refer debt matters to the legal department.
• Maintain the enforcement records database, keeping all records current and accurate.
• Prepare financial penalty paperwork accurately and in a timely manner, and securely send it to all interested parties.
• Assess and determine licence applications, liaise with relevant council departments, process documentation and issue licences in accordance with the Housing Act 2004.
• Resolve queries regarding prosecutions, financial penalties and licensing issues from licence holders, stakeholders, the public and elected members.
• Play an active, proactive role in developing the service, including developing innovative improvements and identifying commercial opportunities.
• Support team managers with service development and other management responsibilities, manage a team of licensing assistants and ensure that targets are met.

Qualifications

• Experience working in a fast‑paced, customer‑focused environment.
• Excellent knowledge and application of IT systems and software packages.
• Relevant legislative and procedural knowledge for the specialist area.
• Ability to work with minimum supervision, using problem‑solving skills and initiative.
• Excellent literacy and numeracy skills.
• Ability to work flexibly, balancing competing priorities and meeting deadlines while understanding the needs, timescales and deadlines of others.
• Ability to deal diplomatically and confidentially with a wide range of stakeholders internally and externally.
• English and Mathematics qualification.
• Relevant NVQ Level 2 or 3 qualification.

Terms and Conditions

• Satisfactory employment references and CIFAS identity checks.
• Satisfactory declaration of interest.
• As a public authority, we must ensure that staff in public‑facing roles are able to speak fluent English, demonstrating a command of spoken English with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations, nor does it require staff to speak only in English.

Equal Opportunities

The Council is committed to providing equal opportunities and promoting diversity in the workplace. We are proud of our fair pay and conditions, workplace well‑being, skills and progression opportunities, and the diversity of our workforce. The Council aims to meet its four equality objectives: supporting equality of opportunity, opposing all forms of discrimination, ensuring our workforce reflects the diverse communities of Waltham Forest, and providing fair, accessible, and excellent services to all.

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