Tusker Used Leasing Operations Controller – Watford

Responsible for the operational delivery of all used leased vehicles for our pre‑loved range across our Tusker clients. The role involves authorising all work, preparing vehicles, ensuring high standards, and delivering an exceptional customer driver journey.

Responsibilities

• Authorise all work and prepare vehicles to meet high standards.
• Authorise required bodywork repairs and SMR to the agreed Used Car standard, collaborating with vehicle operations.
• Identify vehicles that are not to standard and move them to the normal remarketing channel for processing.
• Maintain the Used Car Stock page.
• Liaise with suppliers and customers to ensure successful vehicle delivery, collaborating with the Order & Delivery team.

Qualifications & Experience

• Extensive knowledge of the repair and maintenance of motor vehicles (Cars & LCVs), both combustion engine and electric vehicles.
• Experience working in a manufacturer’s franchised dealership in both workshop and service desk departments.
• Experience in a cost approval and audit function in a lease company or similar organisation.
• Excellent verbal and written communication skills, effectively managing stakeholder relationships (suppliers, customers, drivers).
• Polite and professional telephone manner.
• Strong organisational and time‑management skills.
• High accuracy levels and attention to detail.
• Motivated by and understands the importance of achieving targets, individually and as part of a team.
• System experience – Salesforce and Microsoft Office.
• Previous automotive industry experience within a dealership or used vehicle environment.

Benefits

• Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement.
• Generous pension contribution of up to 15%.
• Annual performance‑related bonus.
• Share schemes including free shares.
• Benefits that can adapt to your lifestyle, such as discounted shopping.
• 24 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

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