Job Overview
First Choice Homes Oldham is looking for an experienced Project Manager (Business Transformation) to join our growing PMO and help deliver major change across our organisation. This is an exciting opportunity for a proven Project Manager who has successfully led business transformation, systems implementation and service improvement projects in a complex organisation. You will lead high-impact projects that improve services for customers, modernise internal processes and help shape the future of FCHO. This is not a construction or purely technical IT delivery role. We are looking for someone with experience delivering organisational change, cross-functional transformation and business improvement.
What you’ll be working on
Our portfolio includes projects such as:
- CRM implementation
- Finance system implementation
- Preparing for Awaab’s Law and regulatory changes
- Customer experience improvement projects
- Service redesign
- Process automation and efficiency improvements
- Digital and systems change initiatives
Responsibilities
The impact you’ll make: As Project Manager, you will lead strategic projects from conception through to implementation and handover, ensuring they are delivered on time, within budget and with clear business benefits.
- Lead end-to-end business transformation projects across multiple departments
- Build strong relationships with stakeholders across the organisation
- Manage project plans, budgets, risks, issues and dependencies
- Chair workshops, governance meetings and progress reviews
- Work closely with ICT and business teams to define requirements and solutions
- Support testing, communications, training and business readiness
- Ensure successful implementation and transition into business as usual
- Capture lessons learned and promote continuous improvement
- Help strengthen FCHO’s Project Delivery Framework and PMO standards
You will be an experienced and credible Project Manager who can operate confidently in a fast-paced environment and influence at all levels.
Essential Experience
- Proven experience delivering business transformation or change projects
- Experience implementing systems such as CRM, finance, workflow or case management platforms
- Experience redesigning business processes or services
- Strong stakeholder management and communication skills
- Experience managing governance, RAID logs, reporting and budgets
- Ability to work across technical and non-technical teams
- Track record of delivering multiple concurrent projects in a complex environment
Desirable
- Housing sector experience
- Public sector or regulated environment experience
- Knowledge of customer services, complaints or repairs operations
- Project Management qualification
About the Company
First Choice Homes Oldham (FCHO) is a housing association providing safe, affordable and high-quality homes across Oldham and the surrounding areas. We own and manage over 11,500 properties and have the highest regulatory (G1/V1) governance rating.
Every day, we’re proud to make a real difference in our communities. Our work is guided by our Corporate Plan, focused on quality homes, excellent services and strong communities. We care deeply about our customers, colleagues and communities and are committed to improving lives across Oldham.
What’s in it for you?
- £54,550 salary
- Hybrid working
- 30 days annual leave plus bank holidays
- Option to buy additional leave
- Up to 10% employer pension contribution
- Healthcare cash plan
- Private medical insurance
- Employee Assistance Programme
- Retail discounts and wellbeing benefits
- Enhanced family leave and sick pay
- On-site café and wellbeing room
- Career development opportunities
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