Job Title
Switchboard / Helpdesk Analyst
Location
Cumberland Infirmary, Newtown Road, Carlisle, Cumbria, England, CA2 7HY
Salary
£25,760 to £27,476 per annum
Hours & Shift Pattern
Average 37.5 hours per week on an 8‑week rolling rota, 24/7 shifts including early, day, late, night, weekends and bank holidays. Pay enhancements are provided for unsocial working hours.
Type of Employment
Permanent, Full Time
Role Summary
As a Switchboard Operator you will be the voice and first point of contact for clients and visitors. You will manage incoming calls, route them accurately, and provide timely information while maintaining a welcoming and professional demeanor.
Responsibilities
- Handle and route all incoming calls efficiently, ensuring no caller is left waiting.
- Maintain accurate message logs and relay messages promptly to the appropriate parties.
- Manage multiple phone lines and switchboard systems with technical proficiency.
- Provide the first point of call for troubleshooting and forward complex queries to relevant staff.
- Operate in a wide range of shifts, including unsocial hours, while adhering to health and safety standards.
Qualifications
- Stellar phone etiquette and strong interpersonal skills.
- Excellent problem‑solving ability and composure under pressure.
- Meticulous attention to detail and excellent organisational skills.
- Experience with multi‑line switchboard operations and related systems.
- Good communication skills and a friendly demeanour.
Benefits
Competitive compensation, flexible holiday options, life cover up to four times salary, enhanced pension contributions, and a range of lifestyle and discount schemes to support work‑life balance. The role also offers team recognition awards and opportunities for professional development.
Our Commitment to Inclusive Recruitment
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and require reasonable adjustments, please let us know by contacting the recruitment team.
#J-18808-Ljbffr…