About the role
Being a Liz Earle Customer Advisor is an exciting role where you’ll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and a focus on the customer experience, this is your chance to be part of something truly special. At Liz Earle, we live and breathe our Precious Recipe. We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as they were on day one and there has never been a more exciting time to join us.
Responsibilities
- Build great relationships with customers and colleagues.
- Provide personalised consultations and skin services.
- Meet sales targets and inform customers about Liz Earle offers and in‑store promotions.
- Complete the award‑winning 12‑month Skin School development programme.
- Ensure the counter is beautifully presented to showcase the range of Liz Earle products.
- Welcome each customer and treat everyone with empathy and understanding.
- Enjoy meeting sales targets and contribute to team performance.
- Love to learn and keep up to date with the latest skincare trends.
- Work comfortably both independently and within a team.
- Be a proud brand ambassador for Liz Earle and help customers find the best products for their needs.
Preferred Experience
- Previous experience working with customers.
- Experience using skincare products on customers.
Working Hours
Your basic hours will be 15 per week, with anticipated days of work 2‑3 days per week from Monday to Saturday. Shifts include AM, PM and evening between 08:30 and 18:00 and may include weekends.
Salary
The salary for this role is £26,513.19 – £30,482.35 depending on location. For part‑time hours, the salary will be pro‑rata.
Benefits
- Liz Earle employee discount of up to 75 %
- Store discount (e.g., Boots or John Lewis)
- Quarterly Liz Earle Goody Box.
- Discretionary team bonus scheme.
- Certification as a skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology).
- Generous holiday allowance that increases with length of service.
- Personal pension scheme.
We are an equal‑opportunity employer. No matter where you work in the No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the center of everything we do.
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