Senior Manager, HR Operations

Location

Oxford, GBCompany: oxfordbiom

Position

Senior Manager, HR Operations

Responsibilities

Lead, coach, and develop the HR Operations team to deliver a high-quality and scalable service.

Payroll

• Lead and oversee payroll operations for UK and Germany, ensuring accuracy, timeliness, and compliance.
• Manage the relationship with external payroll providers to ensure an accurate, timely payroll processing service is received.
• In close partnership with Finance, ensure payroll operations meet compliance requirements across jurisdictions, including tax regulations, statutory reporting, and audit standards.
• Monitor payroll inputs throughout the employee lifecycle (e.g., new hires, salary changes, variable pay, leaves of absence).
• Lead periodic payroll reviews, reconciliations, and continuous improvement initiatives.
• Resolve complex payroll queries and escalations in partnership with Finance and external payroll providers.

HR Systems (HRIS)

• Oversee the optimisation, maintenance and governance of OXB’s global HR system, SuccessFactors, through collaboration with HRLT, business leaders and employees.
• Lead HRIS projects, acting as the project manager to drive system enhancements, configurations, testing, and any data integrations.
• Oversee system updates and ensure data accuracy, integrity and security to ensure SF remains the source of truth for all employee data.
• Oversee the provision of reporting, dashboards and analytics to inform OXB’s leadership, to support strategic decision making.
• Promote effective HRIS use across HR and the wider business by championing user adoption through training, documentation, and change management.

HR Delivery

• Lead employee lifecycle process delivery – streamline workflows, ensuring efficient processes which provide employees with a best‑in‑class service.
• Ensure consistent, compliant, and efficient execution of HR administrative processes across all regions.
• Develop and maintain standard operating procedures (SOPs) for all HR lifecycle workflows.
• Design and enhance HR operational processes with a strong employee‑centric mindset.
• Partner with Talent Acquisition, HR Business Partners, Reward, Finance, IT, and other functions to ensure a seamless employee experience throughout all lifecycle touchpoints.
• Create and monitor SLAs that drive efficiency and continuous improvement.
• Collaborate to resolve operational issues across HR and the wider business.

HR Compliance

• Ensure compliance with GDPR and data privacy.
• Oversee immigration activities to ensure OXB’s compliance as a sponsor licence holder.
• Support policy updates.

Continuous Process Improvement

• Drive a culture of continuous improvement across HR operations to streamline processes, eliminate inefficiencies, and reduce manual work.
• Conduct regular process reviews using Lean/Six Sigma or similar methodologies.
• Implement automation opportunities—leveraging HRIS functionality, integrations, or digital workflow tools.
• Ensure communications, guidance materials, and knowledge base content are clear, accessible, and user‑friendly.
• Lead cross‑functional projects to modernize HR services and elevate the employee experience.

Qualifications

• HR related degree or relevant progressive experience in HR operations, payroll, or HR systems.
• Able to identify inefficiencies across payroll, HR systems, and HR delivery processes, and propose practical, scalable improvements.
• Leads, develops, and motivates team to achieve high performance and service excellence.
• Creates a collaborative, supportive team environment that encourages knowledge sharing and problem‑solving.
• Communicates clearly and confidently with employees, managers, senior leaders, and external partners.
• Able to explain complex payroll, HRIS, or process topics in simple, accessible language for non‑technical audiences.
• Skilled at adapting communication style depending on audience, situation, and sensitivity of the topic.
• Builds strong, trusted relationships across HR, Finance, IT, and business teams to support effective collaboration.
• Highly organised, able to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Proactive and self‑motivated, taking ownership of issues and driving them to resolution.
• Comfortable working both independently and collaboratively, depending on the situation.
• A global mindset, pragmatic and flexible, able to adjust approach as business needs evolve.
• Strong customer‑service orientation, focused on delivering a positive experience for employees and stakeholders.
• Continuous improvement mindset, always looking for ways to enhance processes and efficiency.
• Confident using data and insights to guide decisions and validate recommendations.
• Demonstrates sound judgement and a balanced approach to risk, compliance, and operational needs.
• SuccessFactors experience would be advantageous.

Benefits

• Competitive total reward packages.
• Wellbeing programs that support your mental and physical health.
• Career development opportunities to help you grow and thrive.
• Supportive, inclusive, and collaborative culture.
• State‑of‑the‑art labs and manufacturing facilities.
• A company that lives its values: Responsible, Responsive, Resilient, Respect.

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