Receptionist

We are seeking a professional and proactive Reception & Security Support Officer to be the first point of contact for visitors and staff. This role is key to ensuring a safe, welcoming, and well-organised environment while supporting both front-of-house operations and site security.

Key ResponsibilitiesVisitor Management:

• Welcome all visitors, book them into the site, issue appropriate ID passes, and notify their host promptly.

Customer Service:

• Provide a high standard of visitor care, including informing guests of available services and refreshments.

Security Compliance:

• Ensure all visitor security procedures are strictly followed and maintained at all times.

Communication Hub:

• Answer, screen, and direct incoming calls, handle general enquiries, and operate tannoy systems where required.

Reception & Facilities Upkeep:

• Maintain a clean, organised reception area and associated rooms, reporting any maintenance issues to Facilities.

Security Support:

• Work closely with the security team and provide assistance as required.

Emergency Response:

• Respond effectively to emergency situations, including evacuations and invacuations, following site procedures.

Mail Handling:

• Receive, sign for, and distribute incoming post. Sort and deliver mail to the correct departments.

Outgoing Mail:

• Accurately frank or stamp outgoing mail and coordinate collection with security for Royal Mail.

Incident Reporting:

• Report all incidents and emergencies to the Security Manager in a timely and accurate manner.

Additional Duties

• Carry out any other tasks as required to support operational efficiency and service quality.
• Participate in training and personal development activities.
• Communicate effectively with senior management, ensuring they are informed of any issues that may escalate.

About YouExcellent communication and interpersonal skills

• Strong organisational skills and attention to detail
• Ability to remain calm and professional in emergency situations
• A proactive and flexible approach to work
• Previous experience in reception, security, or customer service is desirable

What We OfferA supportive and professional working environment

• Opportunities for training and development
• Half day Fridays!

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