Regional Delivery Manager

Regional Delivery Manager – Sheffield

Lead. Inspire. Deliver Excellence.

We’re on the lookout for a dynamic, people-focused leader to take charge of delivery performance across one of our key regions. As a Regional Delivery Manager, you’ll be at the heart of our operation, driving results, shaping strategy, and empowering your team to deliver an exceptional customer experience. This is more than a management role, it’s an opportunity to make a real impact, influence regional performance, and shape the future of delivery. If you’re a natural leader with a passion for people and operational excellence, we’d love to hear from you.

Responsibilities

• Taking responsibility for regional performance targets and customer satisfaction by coaching and guiding a team of Community Delivery Managers.
• Influencing, delivering, and forecasting the regional budget and cost controls (courier fees, contractor spend, ad-hoc payments, team expenses, and overrides), ensuring profitability and cost efficiency.
• Maximising service coverage through effective recruitment, retention, engagement, and change management of self-employed couriers.
• Leading resource planning for couriers, working with Resource Planners to ensure full coverage and stable delivery capacity.
• Driving courier performance through your team to ensure success in a 7-day operation.
• Overseeing the delivery unit estate in your region, including procurement, location management, and service provision in partnership with Delivery Unit Controllers.
• Building and maintaining a positive, professional relationship with the GMB union, ensuring Evri remains a leader in recognising and supporting self-employed couriers.
• Developing strong, collaborative relationships with depot leaders (especially the Depot General Manager) and internal stakeholders to ensure a seamless end-to-end parcel journey.
• Owning customer complaint escalations and ensuring swift resolution through collaboration with Customer Services and leadership of your team.

Qualifications

• Current UK Driving Licence.
• Proven ability to coach, support, and motivate teams.
• Strong problem‑solving skills and ability to plan effective contingencies.
• Previous success in leading agile, high‑performing teams.
• Knowledge of the self‑employed courier model.
• Experience of setting and managing a budget.
• Confident negotiator with adaptable communication style.

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