Overview
You’ll be the welcoming face and voice for our customers, addressing their inquiries via phone, face‑to‑face, email and webchat with enthusiasm and accuracy. You’ll guide and inform customers about our wide range of services, passionately advocate for service excellence, and stay up‑to‑date to provide exceptional support. Working closely with a fantastic team, you’ll strive to exceed performance targets and make a positive impact on our local community. These roles are based in our vibrant offices in Northampton, Towcester, and Daventry. Hours of work are either 9am to 5pm or 10am to 6pm. As a trainee you will be required to attend an Assessment Centre on 19th May.
Responsibilities
- Providing first‑class customer‑oriented advice and information service to customers and visitors to West Northamptonshire Council, at the Council’s One Stop Shop/Reception areas and Contact Centre.
- Acting as an advocate for the delivery of service excellence across the council and all external partners.
- Completing administrative tasks to an acceptable standard within any deadlines or targets set.
- Learning all about the Council services, how it delivers business to customers, and understanding how delivering customer excellence in challenging circumstances is critical to support the local community.
- Addressing inquiries via phone, face‑to‑face, email and webchat, guiding and informing customers about a wide range of services.
- Striving to exceed performance targets.
Qualifications
- Effective customer‑focused service.
- Ability to work closely with colleagues, seek feedback and resolve complaints.
- Meet performance targets.
- Flexible approach.
- A ‘can‑do’ attitude.
- Excellent communication and listening skills.
- Ability to work as a team.
- Attention to detail.
- Engaging personality.
- Problem‑solving skills.
Other Information
This role is not covered under the government skilled worker Standard Occupational Classification (SOC) codes for skilled worker sponsorship. The vacancy may be closed early if a high volume of applications is received. Only new applications are considered. Applications containing AI‑generated content may be subject to disqualification.
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