Governance, Information and Communications Officer

We are currently recruiting for the following role: Finance, Governance, Information and Communications Officer REF NO. FGI/04/26/ Hours:Full-Time Salary:Agenda for Change Band 6 Location: Dalriada Urgent Care, Ballymena Applicants must hold a degree or equivalent professional experience in finances, governance, information, communications or related discipline. They must also have significant experience in a finance, governance, analytical or corporate services role and experience of contributing to audits, inspections, complaints, governance or assurance processes. Recruitment for this post will close at 5pm on Friday 8th May2026. An AccessNI enhanced disclosure check is a requirement of this post. THE ORGANISATION IS AN EQUAL OPPORTUNITIES EMPLOYER JOB SUMMARY The postholder will provide specialist, professional and analytical expertise across finance, governance, corporate information and communications functions. The role will lead on assigned areas of work, contribute to service development, ensure compliance with statutory and regulatory requirements, and provide professional advice and assurance to managers and senior staff. The postholder will take operational ownership of finance, governance, information and communication processes, supporting organisational performance, transparency, and effective decision-making. Job Responsibilities: Finance & Financial Management Lead on the preparation and analysis of financial information, including budget monitoring reports, forecasts, variance analysis, and trend reporting. Support managers with financial planning, interpretation of financial data, and identification of financial risks and mitigations. Assist with month-end and year-end processes by preparing working papers, schedules, and supporting documentation. Maintain accurate financial records and registers, ensuring compliance with standing financial instructions and local procedures. Provide professional advice on financial procedures and controls, escalating significant issues appropriately. Respond to routine finance queries, escalating complex or non-standard issues to line management. Provide professional support and assurance for payroll processes, including validation of payroll data, reconciliation outputs, and resolution of complex or non-routine payroll queries in liaison with HR, payroll providers and managers. Support the preparation, checking and submission of monthly and annual payroll-related returns, ensuring accuracy, timeliness and compliance with statutory and organisational requirements. Lead or coordinate the preparation of pension returns, including data validation, reconciliation, exception analysis and engagement with payroll, HR and pension scheme administrators. Governance, Risk Assurance & Complaints Lead and maintain governance frameworks, including risk registers, audit action plans, compliance trackers and assurance documentation. Coordinate responses to internal and external audits, inspections and reviews, including evidence collation and action monitoring. Prepare governance and assurance reports for committees, senior management teams, and external bodies as required. Support policy development, review, and implementation to ensure compliance with statutory, regulatory, and organisational requirements. Provide professional governance support to the Complaints Manager in the operation of the organisations complaints management framework, ensuring processes align with policy, legislation and best practice. Support the coordination and monitoring of complaints activity, including maintenance of complaints logs, monitoring response times and highlighting themes, risks or non-compliance to the Complaints Manager. Assist with the quality assurance of draft complaint responses and supporting documentation, providing governance advice on completeness, tone, learning outcomes and compliance prior to final approval by the Complaints Manager. Analyse complaints data and trends, producing summary reports to support service learning, risk management and improvement activity. Support the preparation of complaints-related reports for governance committees, senior management and external assurance purposes, under the direction of the Complaints Manager. Data Analysis & Reporting Produce routine reports and datasets using agreed templates and systems. Interpret complex data sets and present clear, meaningful insights to support decision-making and service improvement. Perform data validation checks and resolve discrepancies in line with guidance. Support continuous improvement of data collection and reporting processes within the team. Social Media & Digital Communications Support Support the delivery of approved social media activity in line with organisational communications and information governance policies. Draft routine social media content (e.g. posts, updates, campaign messages) based on approved templates and content plans, submitting for review prior to publication. Assist with scheduling and posting content across agreed social media platforms using approved systems. Monitor social media channels for routine engagement, signposting queries or issues to appropriate teams in line with escalation procedures. Collect and report basic social media metrics (e.g. reach, engagement) using agreed reporting tools, highlighting trends or risks to line management. Support compliance with data protection, records management, and accessibility requirements in all digital communications. General Responsibilities Work in accordance with organisational policies, procedures and values at all times. Maintain confidentiality and comply with information governance and data protection requirements. Manage workload effectively, prioritising tasks to meet agreed deadlines. Work collaboratively with colleagues and stakeholders to support effective service delivery. Participate in training, development and appraisal processes relevant to the role. Contribute to continuous improvement by identifying opportunities to improve processes and ways of working. Undertake other duties that are consistent with the purpose and responsibilities of the role. Promote and uphold equality, diversity and inclusion in line with organisational policies and statutory duties. Comply with safeguarding responsibilities appropriate to the role and report concerns in accordance with policy. Why Join Us? The successful candidate will benefit from a rewarding role within a public-sector organisation that values professionalism, development and work-life balance. Benefits include: Competitive Agenda for Change Band 6 salary Generous annual leave entitlement of 27 days, increasing with length of service, plus public and statutory holidays Access to the HSC pension scheme Flexible working arrangements, where service needs permit. Ongoing training and professional development opportunities Eligibility to apply for a Blue Light Card Access to the NHS Fleet Solutions salary-sacrifice car leasing scheme, subject to eligibility and scheme terms and conditions. PERSONNEL SPECIFICATION ESSENTIAL CRITERIA SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below. Qualifications / Registration/Experience Degree or equivalent professional experience in finances, governance, information, communications or related discipline. Significant experience in a finance, governance, analytical or corporate services role. Experience of contributing to audits, inspections, complaints, governance or assurance processes. Method of Assessment Original certificates & Application form Skills / Aptitudes Strong analytical, reporting and interpretative skills. Ability to work collaboratively across teams and disciplines, influencing and supporting service delivery. Experience of contributing to decision-making. Excellent written and verbal communication skills. Experience of managing work priorities independently and meeting deadlines. Knowledge of financial controls, governance principles and assurance processes. Understanding of data protection and information governance requirements. Strong IT skills, including spreadsheets, reporting tools and corporate systems. Method of Assessment Application Form & Interview SECTION 2: The following are DESIRABLE will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these. Failure to do so may result in you not being shortlisted. Qualifications / Experience / Skills Part-qualified or qualified accountant / governance / information professional. Knowledge of public-sector governance, financial controls and information management. Experience within public-sector environments. Experience of audit, risk management or performance reporting. Method of Assessment Application Form & Interview NOTES TO APPLICANTS Candidates who are short-listed for the interview will need to demonstrate at interview that they have the required competencies to be effective in this demanding role. Appointments are subject to verification of appropriate qualifications. Canvassing either directly or indirectly will be an absolute disqualification. As part of the Recruitment & Selection process it is necessary for The Organisation to carry out an Enhanced Disclosure Check through AccessNI before any appointment to this post can be confirmed. Dalriada Urgent Care adheres to the AccessNI Code of Practice. THE ORGANISATION IS AN EQUAL OPPORTUNITIES EMPLOYER Please note that the onus is on candidates to provide sufficient detailed information on their application forms in order to demonstrate how they meet each of the criteria. Failure to do so may result in a candidate not being shortlisted since Selection Panels cannot make assumptions in the absence of essential information….