Company: AWD online
Location: Par
Job Description:JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisorwho is organised, driven and dedicated with great communication and administration skills.
Working as a Customer Service Advisor you will be a first point of contact for customers, handling and responding to all in-coming calls and enquiries.
As a Customer Service Advisor you will be a team player who is passionate about customer service with a good understanding of general computer use to effectively deliver quality products and excellent service to customers.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties as a Customer Service Advisor will include:
Respond promptly and professionally to customer inquiries and concerns via email, phone, and chatIdentify and assess customers’ needs to achieve satisfaction, understanding of the customer journeyManage customer complaints, provide appropriate solutions, and alternatives within the implemented SLA time limits and follow up to ensure a satisfactory resolutionBuild positive and productive relationships with customers through trust and respectUse customer feedback to improve products and services, relaying to multiple departmentsDevelop a comprehensive technical understanding of products/ systems to ensure the correct information is passed to clientsMonitor new products to market/ help build most frequently asked questions databaseMonitoring products on the website/ social media to ensure best Customer experience/ journey from browsing to purchaseCalls will be a healthy mix of inbound / outbound in this role, so an understanding of the company you are representing on the call is importantTraining will be given prior to start of the role, and ongoing throughout the role as you will be at the forefront of communication with clientsPlacing orders when required on behalf of the customer, alongside assisting other departments when required to process orders, solving any queries to a satisfactory outcomeCANDIDATE REQUIREMENTS
Previous administrative experience requiredPrevious experience in a commercial customer service roleFriendly personality and desire to deliver outstandingly good customer serviceA team player who will enjoy being part of a busy committed teamGood level written and spoken English and numeracyExperienced in the use of MS Office / 365 applications such as: Outlook, Excel, WordOrganised with attention to detail and personal pride in their workSomebody with positive opinions and insights who is not afraid to challenge what is being done and help to do it betterBENEFITS
Full time hours contractGrowing successful young company that listens to their employeesA friendly small team environmentFree on-site car park25 days holiday plus Bank holidaysPension SchemeCasual dressCompany eventsEmployee discountsQuarterly bonus scheme linked on performance…
Posted: April 24th, 2026
