Job Description
The High End Client Manager plays a pivotal role in deepening relationships with our most valued clients. This position is responsible for shaping and executing a client plan that strengthens long‑term engagement, enhances the High Jewellery client experience, and drives commercial growth through curated opportunities and personalised service. Working closely with boutiques, retail leadership and cross‑functional partners, the High‑End Client Manager ensures that our most discerning clients receive an unparalleled and highly tailored luxury experience at every touchpoint.
Main Responsibilities
- Develop and manage the plan for top‑tier clients and collectors, ensuring a personalised and cohesive approach to engagement.
- Build robust client profiles and identify growth opportunities within the UHNW and HJ client segments.
- Create tailored plans to elevate client lifetime value and deepen loyalty through thoughtful, ongoing relationship management.
- Partner with boutiques to identify High Jewellery opportunities, leveraging frontline insights to prioritise and nurture potential HJ prospects.
- Support Clienteling and Brand Ambassador teams to ensure alignment on client needs, preferences, and upcoming opportunities.
- Provide guidance on client outreach, appointment planning, and bespoke service approaches.
Exclusive Activations & Private Experiences
- Coordinate and deliver exclusive activations, private appointments, and bespoke High Jewellery experiences for priority clients and collectors.
- Collaborate with Events, Marketing, and Retail teams to bring to life elevated moments that showcase exceptional craftsmanship and deepen emotional connection to the brand.
- Ensure all experiences reflect the highest standard of luxury hospitality and brand excellence.
Long‑Term Engagement & Relationship Management
- Build and execute long‑term engagement plans for key clients, creating a calendar of meaningful touchpoints throughout the year.
- Maintain a visible presence at key client events and boutique moments, serving as a trusted advisor to high‑value clients.
- Monitor engagement metrics and adjust strategies to continually enhance client satisfaction and retention.
What You’ll Do
- Act Like an Owner: Take full responsibility, ensuring client plans are aligned with overarching business goals.
- Create Clarity: Clearly define objectives, expectations, and standards. Communicate effectively to ensure alignment and understanding across teams.
- Empower Teams: Support a collaborative environment so we win as a team.
- Succeed Together: Build strong cross‑functional relationships to ensure cohesive and successful execution.
- Challenge Conventions: Continuously seek and implement innovative solutions striving for excellence. Be open to new ways of thinking and embrace creativity.
Qualifications
Proven experience in luxury clientelling, relationship driven sales; High Jewellery or UHNW engagement experience strongly preferred.
- Ability to manage complex client relationships with discretion, emotional intelligence and commercial acumen.
- Strong collaboration skills with the ability to influence across multiple functions.
- Exceptional organisational skills with a passion for clients.
- Deep understanding of luxury service standards and the expectation of top tier clients.
Additional Information
- A great working environment
- Fantastic pension scheme
- 27 days of holiday + bank holidays with the opportunity to buy or sell 5 more days
- Mental health is a top priority for De Beers Group – we offer free subscription to Headspace and have mental health first aider
- Employee share schemes
- Free breakfast & lunch at onsite restaurant
- Free onsite gym
- Flexible benefits package
Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.
#J-18808-Ljbffr…