You are passionate about technology, creatively and commercially driven and are fully committed to a beautiful customer experience. You lead customer adoption project teams to drive adoption of Diligent solutions, and support business development activities.
Key Responsibilities
- Lead engagements independently or with a team and coordinate task allocation. Continue to deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.
- Actively manage projects and mobilize the proper team resources to make sure that projects are delivered successfully; delays and project overruns are minimized; and project efficiencies and budgets are managed.
- Leverage Domain/Product knowledge to expand business through interactions with the customer. Support sales on Discovery Calls, SOW Generation, Scoping, etc.
- Take the lead, in conjunction with SE & CS, to develop strategies and approaches to drive increased adoption of Diligent Solutions and in expansion plays for GRC use cases.
- Spearhead the development of business solutions that leverage the full suite of Diligent products.
- Provide coaching and mentoring of team members on project management and customer enablement
- Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development.
- Identify specialty areas of Domain and/or Product to become a Subject Matter Expert (SME) and prioritize learning and development of those areas.
- Propose, lead, support and execute internal initiatives that benefit the broader team and business
- Support senior management, sales, and solution engineers on potential Business Development activities (Discovery Calls, RFP Response, SOW generation).
- Support Senior Managers in efficient and effective Practice Management and Operational Matters. Including proper resource scheduling, timesheet submission/approvals, profitability, etc.
Required Experience/Skills
- Maintains a consistently high-quality level of work including attention to detail, accuracy, and following processes and procedures with stakeholders and customers.
- Maintain Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and/or experiences.
- Proactively and effectively communicate with all stakeholders on any project-related aspects. No news is not necessarily good news.
- Ability to lead or follow as the situation mandates
- Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical/regulatory environment
Preferred Experience/Skills
- Effective skills in persuasion and influence, as well as an ability to enthuse and inspire
- Preferred experience coming from within the GRC domain.
- Exceptional communication and presentation skills including public speaking and workshop facilitation
- Understanding of business processes and the ability to solve business problems using a combination of technology and process changes
- Demonstrate effective project management practices including project status tracking and reporting and issue escalation
- Know your business: be ready to present about the different aspects of your projects
If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent’s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
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