Anti-Social Behaviour (ASB) Case Officer – AR

Job Description

Anti-Social Behaviour (ASB) Case Officer

Grade: 7Service Area: Neighbourhoods Service – Community Safety, Compliance and EnforcementDirectorate: Growth and NeighbourhoodsReports To: Team Lead

Role Purpose

The Anti-Social Behaviour (ASB) Case Officer is responsible for investigating, managing and resolving cases of anti-social behaviour across Manchester. The role involves working with residents, businesses, partner agencies and internal council services to prevent, reduce and enforce against behaviour that negatively impacts communities.

The post holder will provide a high-quality community safety service through effective investigation, evidence gathering, risk assessment, enforcement activity and partnership working. The role requires the ability to balance early intervention and support with proportionate enforcement action, including preparing cases for potential legal proceedings.

The role holder will work across the city, engaging directly with communities through visits, street-based activity and partnership operations, helping to create safe, clean and welcoming neighbourhoods.

Key Responsibilities

Case Management and Investigation

• Manage a caseload of anti-social behaviour cases from initial complaint through to resolution.
• Investigate reports of ASB including neighbour nuisance, harassment, intimidation, disorder, environmental issues and community-related concerns.
• Gather, assess and analyse evidence from multiple sources including witness statements, CCTV, partner intelligence, recordings and case records.
• Conduct interviews, visits and investigations with victims, witnesses and individuals involved in ASB.
• Maintain accurate, timely and complete case records in line with council procedures and data quality standards.
• Ensure cases are progressed within agreed timescales and service standards.

Enforcement and Regulatory Action

• Apply relevant ASB legislation, council policies and enforcement procedures to address harmful behaviour.
• Use a range of interventions including informal support, warnings, written notices and formal enforcement measures.
• Make proportionate decisions based on evidence, risk and impact on the community.
• Prepare evidence and documentation for legal action, including court proceedings where required.
• Confidently explain and justify enforcement decisions to residents, partners, legal representatives and other stakeholders.
• Challenge non-compliance professionally while maintaining a fair and customer-focused approach.

Partnership Working

• Work closely with key partners including Greater Manchester Police, housing providers, community organisations and other council departments.
• Participate in joint operations, street-based activity and community engagement initiatives.
• Share information appropriately to support effective problem solving and risk management.
• Contribute to wider community safety priorities and the delivery of Manchester’s Community Safety Strategy.

Customer and Community Engagement

• Provide advice, guidance and support to residents, businesses and stakeholders affected by ASB.
• Use a trauma-informed approach when working with vulnerable victims and individuals involved in ASB.
• Identify opportunities for prevention, early intervention and support to reduce repeat behaviour.
• Deliver excellent customer service while managing challenging conversations professionally.

Service Improvement and Professional Development

• Maintain up-to-date knowledge of ASB legislation, enforcement practices and relevant guidance.
• Undertake research and information gathering to support best practice.
• Contribute to continuous improvement of ASB services and operational processes.
• Take responsibility for personal development and maintaining professional competence.

Key Skills and Experience

Essential Skills

• Experience of investigating cases, complaints, incidents or regulatory matters.
• Ability to analyse complex information and make evidence-based decisions.
• Strong written and verbal communication skills, with the ability to communicate effectively with a wide range of people.
• Ability to manage a busy caseload, prioritise competing demands and meet deadlines.
• Confidence engaging with people face-to-face, including in challenging or potentially confrontational situations.
• Ability to prepare accurate reports, correspondence and formal documentation.
• Ability to work independently while contributing effectively as part of a wider team.
• Ability to use multiple IT systems and case management databases.

Technical Knowledge

• Understanding of anti-social behaviour legislation and its practical application.
• Knowledge of enforcement processes and regulatory procedures.
• Ability to apply a range of interventions to achieve compliance and reduce harm.
• Confidence working with legal representatives and contributing to court preparation.

Personal Attributes

The successful candidate will demonstrate:

• Confidence and resilience when dealing with difficult situations.
• A balanced approach combining empathy, support and enforcement.
• Strong judgement and decision-making skills.
• Commitment to improving neighbourhoods and supporting communities.
• Professionalism, integrity and fairness.
• A customer-focused approach with pride in delivering high-quality public services.

Additional Requirements

• Willingness to undertake an enhanced DBS check.
• Full UK driving licence.
• Ability and willingness to undertake community-based work, including visits and street-based activity.

Role Outcomes

The successful post holder will contribute to:

• Reduced levels of anti-social behaviour across Manchester.
• Improved confidence and safety within communities.
• Effective support for victims and vulnerable individuals.
• Appropriate and proportionate enforcement against perpetrators.
• Strong partnership working across community safety services.
• Delivery of high‑quality, responsive neighbourhood services.

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