Sales & Client Experience Manager (Perm: London)

A growing and dynamic flexible workspace provider in recruiting a Sales & Client Experience Manager Centre (Commercial & Client Experience) in beautiful refurb office. This is an exciting opportunity for a commercially focused professional who enjoys selling meeting rooms, building client relationships, marketing services, and networking locally to grow business revenue and centre engagement. Location: Reading (Fully Site-Based – 5 Days per Week) Salary: £50,000 Base Salary + OTE £55,000–£60,000 Employment Type: Permanent Working Hours: 40 Hours per WeekRole PurposeThe Centre Commercial & Client Experience Manager will be responsible for driving commercial growth and client engagement across the centre, with a strong focus on meeting room sales, coworking memberships, and events revenue. This role is ideal for someone who thrives in a customer-facing, sales-led environment, enjoys networking within the local business community, and takes pride in creating a vibrant, professional workspace experience. While operational oversight is required, the primary emphasis of the role is commercial performance, relationship building, and revenue generation, rather than traditional operations management.(Note: This is not a traditional operations-led role — the focus remains on client engagement and commercial success.) Key Responsibilities:Commercial Growth & Revenue GenerationDrive revenue through the sale of meeting rooms, event space, and coworking membershipsProactively identify and secure new business opportunities through networking, referrals, and local partnershipsBuild strong relationships with existing clients to encourage repeat bookings and upsellingPromote the centre’s facilities and services to prospective customersAchieve and exceed monthly and annual revenue targetsMaintain accurate sales pipelines and reporting activityWork collaboratively with the wider business to maximise commercial performanceMarketing & Community EngagementSupport and deliver local marketing initiatives to promote centre servicesAttend and host networking events to increase brand visibilityCreate engaging community events that encourage client interaction and retentionUse digital channels, local partnerships, and promotions to drive enquiriesAct as a visible ambassador for the centre within the local business communityCustomer ExperienceDeliver a high-quality customer journey from enquiry through to booking and ongoing useProvide exceptional customer service to all visitors, members, and guestsBuild long-term relationships with clients to ensure high satisfaction and retentionManage customer feedback and identify opportunities to improve servicesEnsure meeting rooms and communal areas are presented to high standardsSite & Day-to-Day CoordinationOversee the smooth day-to-day running of the centre environmentCoordinate meeting room bookings, event setups, and customer requirementsLiaise with suppliers and contractors as requiredMaintain professional presentation standards across the centreEnsure health & safety processes are followed appropriatelyProven experience in sales, meetings & events, hospitality, or flexible workspace environmentsStrong track record of selling meeting rooms, events, or service-based offeringsConfident networker with the ability to build strong business relationshipsExperience promoting services through marketing and local engagementExcellent customer service and communication skillsTarget-driven with a commercial mindsetStrong organisational skills and attention to detailConfident using Microsoft Office (Word, Excel, Outlook)Personal AttributesHighly motivated and commercially drivenConfident engaging with businesses and clientsProactive and solutions-focusedProfessional and approachableStrong relationship builderAble to work independently and take ownership of performanceEnthusiastic about networking and representing the brandBenefitsOn-Target Earnings (OTE): £55,000–£60,000Opportunity to work in a vibrant, professional workspace environmentCareer development opportunities within a growing organisationAre you confident in selling meeting rooms, building strong client relationships, and networking to drive new business?Apply now for the Sales & Client Experience Manager….