Contract: 12 month contract (strong likelihood of extension)
Location: London – hybrid
A leading Specialist Insurer is seeking an experienced Programme Manager/Senior Project Manager to lead a business-critical Claims Transformation and Integration programme as part of a wider merger initiative. This is not purely a systems integration role. It is a holistic claims reengineering programme, spanning process, governance, culture, and technology, aimed at creating a unified, scalable and efficient claims operating model across two organisations.
You will take ownership of the end-to-end integration of claims capabilities, ensuring continuity of operations while driving meaningful transformation in how claims are handled, governed, and supported by technology. The successful individual will bring deep experience delivering claims transformation programmes within insurance, with the ability to navigate legacy environments, align differing operating models, and lead change across complex stakeholder landscapes.
Key Responsibilities
- Lead end-to-end delivery of a claims transformation and systems integration programme within a merger environment
- Define and implement a target operating model (TOM), aligning processes, controls, governance, and ways of working
- Drive claims process reengineering, improving efficiency, standardisation, and customer outcomes
- Deliver the integration roadmap, aligning business, operations, data, and technology, including legacy platform integration
- Engage senior stakeholders (including CXO level) and oversee governance, risk management, and cross-functional delivery
Key Requirements
- Proven Programme Manager with experience delivering end-to-end claims transformation programmes in Insurance
- Strong track record in claims systems integration, migration, or platform consolidation, ideally within merger contexts
- Deep understanding of claims processes, controls, and TOM design, including process reengineering
- Experience managing complex legacy environments and delivering across business and technology domains
- Strong stakeholder management skills, with experience operating across senior leadership and complex organisations
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