We are supporting the build-out of a newly established international banking function within a well-capitalised and highly reputable institution in London. This is a rare opportunity to join at ground-zero of a strategically important division, focused on delivering tailored banking solutions to internationally mobile clients. The newly created Expat Banking function has been created to attract and onboard a new client segment, with significant investment and long-term growth plans already in place. The team is currently in its infancy, with senior leadership now appointed and a core team being assembled. Over the coming years, this function is expected to scale materially, offering strong long-term progression and the opportunity to help shape operational frameworks from the outset. This role will sit at the heart of that build-out, taking ownership of the end-to-end onboarding lifecycle, ensuring a seamless, compliant and high-quality client experience from initial application through to account activation and ongoing review.
The Position
This position is responsible for managing the full lifecycle of client onboarding and periodic review processes, ensuring all activities are delivered in line with internal standards, regulatory requirements and client service expectations. You will operate as a key control point within the onboarding journey, maintaining high standards of accuracy, completeness and risk awareness while working closely with internal stakeholders to ensure efficient delivery.
Key responsibilities will include:
- Owning the end-to-end onboarding process, from application receipt through to activation
- Reviewing and validating client documentation to ensure completeness and regulatory compliance
- Conducting KYC and due diligence checks, including identity, address and source of funds/wealth verification
- Managing communication with clients and internal stakeholders to resolve documentation gaps efficiently
- Ensuring onboarding is completed within agreed service level timelines
- Performing periodic client reviews, ensuring all records remain accurate and up to date
- Identifying and escalating any potential risks, discrepancies or red flags in line with internal procedures
- Maintaining accurate records across internal systems and supporting audit or regulatory requests
- Contributing to process improvement initiatives, supporting the evolution of onboarding frameworks as the function scales
- Working closely with Relationship Managers, Compliance, Risk and Operations to ensure seamless delivery
This role plays a key part in the first line of defence against financial crime, requiring strong awareness of AML, KYC and regulatory obligations at all times.
Candidate Profile
We are seeking an individual who combines strong operational delivery with a clear understanding of regulatory frameworks and client experience expectations.
- Proven experience in client onboarding, KYC/AML or banking operations within a regulated environment
- Strong understanding of CDD, EDD and risk-based client assessment frameworks
- Experience reviewing and validating client documentation with a high level of accuracy
- Ability to manage end-to-end processes independently, maintaining ownership and accountability
- Experience working with cross-functional teams including Compliance, Risk and Relationship Management
- Strong communication skills with the ability to engage both internally and externally
- High attention to detail with a structured, methodical approach to workload management
Desirable:
- Experience within private, international or expat banking environments
- Exposure to periodic reviews, remediation projects or cross-border client onboarding
- Familiarity with digital onboarding tools and workflow systems
Other Details
- Hybrid offered – 4 days per week in the office (5 days whilst initially training please)
- Salary offered is £45,000 – £50,000 plus yearly bonus 15%+ full banking package (pension, insurances etc etc) Your Year1 P60 value could be circa £60,000-£62,500.
- Mayfair / Marble Arch location
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