Operation Manager Security

Job Description We are looking for a visible and credible leader who can provide direction and support to Security, Car Parking, and the newly formed Security Wellbeing Team. The post holder will play a critical role in managing environments where violence, aggression, and behavioural risk are present, ensuring staff, patients, and the public are protected while service quality, safety, and financial efficiency are consistently achieved. Key Responsibilities Lead the day-to-day delivery of Security and Car Parking services, ensuring legislative, operational, and financial compliance. Provide visible leadership to Security, Car Parking, and Security Wellbeing Teams, promoting safe, professional, and resilient working practices. Plan and manage staffing and resources to meet fluctuating demand, including increased violence and aggression risk. Recruit, develop, and retain operatives and supervisors, ensuring effective induction, training, and mandatory conflict management compliance. Manage performance, absence, disciplinary, grievance, and wellbeing processes fairly and consistently. Monitor service performance and drive continuous improvement in quality, safety, and efficiency. Manage budgets and resources, identifying efficiencies while maintaining service integrity. Build and maintain strong relationships with clients, Trust colleagues, subcontractors, and service users through regular, transparent communication. Professional and Personal Competencies/Qualifications Management or supervisory experience in healthcare or similarly complex operational environments. Experience managing multi-disciplinary teams, including supervisors and frontline operatives. Proven experience working in environments with violence, aggression, or safeguarding risks. Strong stakeholder management and communication skills. Experience contributing to performance management and service improvement. Budget management experience with strong financial awareness. Calm, effective decision-making skills in high-pressure situations. Willingness to work within ISS Healthcare policies and complete all mandatory training. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….