Our global client requires an experienced customer coordinator to join their team for a minimum period of 6 Months.
Main Responsibilities:
- Handle inbound and outbound calls from customers to an exceptional standard.
- Respond professionally to customer emails and letters.
- Maintain accurate records of interactions, applications, and transactions.
- Provide support to customers who are experiencing financial difficulty, challenging personal circumstances, or are vulnerable, with compassion and understanding.
- Ensure compliance with relevant policies and legislation, particularly regarding forbearance and vulnerable customers.
- Liaise with External Partners that support our client in the collection of arrears and the disposal of assets when they are returned or repossessed.
- Identifying and referring to any agreements that may potentially involve Fraud and tracing of Customers who have been reported as Gone Away.
- Achieve a high pass rate on quality assurance conducted on your interactions.
Qualifications, skills, and experience:
Required:
- Previous experience in motor finance and/or a customer service environment.
- Great communicator with the ability to build relationships, being compassionate and considerate.
- Good organisational skills, with the ability to prioritise, multitask, and meet deadlines, which can come with an element of working under pressure.
- Strong team player.
Desirable:
- Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty.
This role is subject to satisfactory references to include a DBS Check and Financial Check.
Whilst there is no contractual right to work from home, the flexibility our client offers is that you can request to work from home 2 days per week, again, providing there is no business requirement to attend the office.
The working hours are 35 hours, 9-5, Monday to Friday. There is the option to take a 30-minute lunch over 4 days, so that the fifth day will be a 2 pm finish.
This early finish will vary to ensure that there is good resource coverage within the team.
There is also a requirement to work one in every 3 to 4 Saturdays and 1 to 2 bank holidays per year, with a day taken off in lieu during the week.
Interested? Please apply.
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